Hi rrothrock. You can access your call detail records by accessing you Business Portal Account at www.business.comcast.com/myaccount. Sign in with your administrator account credentials and the click the Account details tab.
We are having the same issue. I can see all of the 586 area code phone numbers but I cannot see the toll free 866 calls that are coming in. Is there a setting to see who is calling us through our toll free #?
Please let me know, Gloria
Phone tech support is a no go on this issue as well, even got transferred to the Toll Free tech support and they bounced me back to customer care which hung up on me. The tech simulated my portal page and could see that the Toll Free number is not listed anywhere.
I need these reports, I don't even have them on my billing.