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nkocuba
New Member

"Please enter the number from which you are calling, followed by the pound key" Message

I have one extension out of 120 or so that is acting differently than the rest. Anyone who calls it  gets a message saying "Please enter the number from which you are calling, followed by the pound key" No matter what we enter the call gets rejected. 

 

What feature is this, and how do I turn it off?

 

Thanks in advance.

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3 REPLIES 3
Official Employee

Re: "Please enter the number from which you are calling, followed by the pound key" Message

Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.

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nkocuba
New Member

Re: "Please enter the number from which you are calling, followed by the pound key" Messag

As an FYI for anyone experiencing similar issues, I ended up talking to a support person on the phone, who had to escalate the issue to an engineer. It turns out the the "Be Anywhere" feature was forwarding the class to a bad number. Once that was fixed, it functioned normally again.

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Official Employee

Re: "Please enter the number from which you are calling, followed by the pound key" Messag

Hi there, thanks so much for taking the time to explain your resolution and we are so glad to see that everything is now resolved Smiley Happy If you do ever need anything, please let us know as we are always here 24/7!  

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