Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Occasional Visitor

problem with this website’s security certificate when trying to access remote call forwarding

I would like to set up remote call forwarding, but when I click "phone" under "Manager tools" to set up and manage Business Voice features online, I get an error message, "There is a problem with this website’s security certificate."

 

0 Kudos
Reply
7 REPLIES 7
Highlighted
Trusted Forum Contributor

Re: problem with this website’s security certificate when trying to access remote call forwarding

Hello jhedmannh and welcome,

 

Could you please let us know what the exact website URL you are getting this website security certificate for?

 

Thanks much and we look forward to hearing from you.

0 Kudos
Reply
Highlighted
Occasional Visitor

Re: problem with this website’s security certificate when trying to access remote call forwarding

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: problem with this website’s security certificate when trying to access remote call forwarding

Hi jhedmannh.  This could be caused by invalid credentials or feature availability.   I have updated the user status for your login.  Also I have engaged the Regional Support Center to verify that the feature is active on this account.  Try accessing the site again with the same credentials.

 

Thank You

0 Kudos
Reply
Highlighted
Occasional Visitor

Re: problem with this website’s security certificate when trying to access remote call forwarding

Hi - the link I gave you works, but when I click on "phone," this is the address where I have the error message: https://web.businessvoice.comcast.net/. My apologies for sending the wrong link originally - I appreciate your help.

Janice

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: problem with this website’s security certificate when trying to access remote call forwarding

Hi jhedmannh.  Thank You for the update.  I have engaged the Server Admin to update the certificate to clear this error message.  Please note that the Comcast Voice Portal site does not pose a security risk.  It is ok to proceed to the site and to make any needed changes.  I will update this thread once the certificate error message is resolved.

 

Thank You

0 Kudos
Reply
Highlighted
Occasional Visitor

Re: problem with this website’s security certificate when trying to access remote call forwarding

When I do try to proceed to the "phone" site in spite of the warning, it gives another login. When I enter my username and password, I get an error, "BroadWorks server is currently unavailable. Please try again later." This only happens when I click the "phone" option. I am able to enter internet, email, websites, and TV options with no problem. Thanks for your help.

0 Kudos
Reply
Highlighted
Occasional Visitor

Re: problem with this website’s security certificate when trying to access remote call forwarding

When I enter my username and password at https://web15.wdv.comcast.net/Login/, I receive an error, "BroadWorks Server is currently unavailable. Please try again later." This is the site I need to access for the phone remote call forwarding.

Thanks

0 Kudos
Reply