Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
GreeneCountyFair
New Member

modem purchase

I would like to know what model Arris modems are supported by Comcast for business customer phone service.  I would like to purchase my own modem rather than rent one from Comcast each month.

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Community Manager
Community Manager

Re: modem purchase

Hello GreeneCountyFare welcome to the forum,

 

If you subscribe to Comcast Business Voice you must use a Comcast Business voice modem. You may use your own modem for Internet (as long as you do not have a static IP). For voice you cannot use your own modem. Sorry for any inconvenience. 

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GreeneCountyFair
New Member

Re: modem purchase

I just spoke with someone on technical support and they said that although they don't recommend customers purchase their own MTA, it was allowed.  She said she didn't have a list of compatible modems, but most would work.  Do you have a list of modems that are preferred?  With the increase in the equipment fee to $14.95 a month, users with only one phone line don't have much of a choice but to purchase their own modem or switch providers.

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Community Manager
Community Manager

Re: modem purchase

I'm sorry you have been misinformed you cannot use your own phone modem for Comcast Business Voice. 

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