https://businessvoice.comcast.net/ - site is not working -
I can log in with the security pin, but not the voice mail pin. That is the first clue that something is wrong. The interface inside is goofed up. Can't listen to any message, and the data boxes are missing. This is like having a car with four doors, but only one is working, and it is not the driver door. It has been eight days and five tech support tickets and each one have been escalated....with ZERO return calls on all five. Eight days with no fix and no reply!
Does anyone have an idea of what the heck is going on?
I apologize for the delayed response. Would you please provide more details as to how you are trying to login. By this I mean what browser are you using, were you ever able to login successfully, have you tried accessing this feature through the business portal? Please provide more details so we can properly troubleshoot.
Had to have this advanced above tier 2 support to resolve the issue. Just fixed this morning.
By The Way - The address listed in the posting is where I access my voicemail.
We are now having a problem logging into https://businessvoice.comcast.net/
This is on Chrome or Firefox. We used to be able to log in using the phone number and pin, but now it seems that's not working. The error message indicates our account number is required. Putting in the account number works, but this gives every access to our account settings. We have 10 lines and would prefer to not give everyone access to the account settings.
Is there a website where we can log into individual voicemail accounts to check voicemail?
Hi justrey and welcome to the support forums.
I would like to review your services and look into the site issue. The site does work for certain features. To verify if these features should be working, please private message me the account number, full service address and your full name.