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forward/share Voice msg

lazyolddog
New Member

forward/share Voice msg

The Comcast Business voice msg system sould really stand some improvements.  With the Infinity system, from the Web or from the app I could see transcripts and forward them to people

 

With Comcast Business Web page, I can see hear the voice msg, but can not see it  for forward it to anyone.   All I can do is download it and the send a separate msg with the downloaded mp3 file attached.

 

With the Comcast Business app, I can see the voice msg and see a transcript, but have no way to forward to someone.  The share and text buttons do not forward the msg. 

 

I have soke with Comcast Tech support and they set me up to have emails of the voice msgs sent to our email account and it worked for several weeks, but it has stopped again.

 

without the ability to receive voicemsg transcript emails (so they can be forwarded to people) or have the app and web page set up to be able to forward the transcripts, the Business system is less useful that the Infinity system and needs to be improved.

 

Bill

 

 

 

Official Employee

Re: forward/share Voice msg

Hi lazyolddog and welcome to the Business forums! I appreciate you reaching out about the issues you're having the message system so let's start with the basics first; this link shows how to activate the readable voicemail via the webpage, so can you please check it out and let me know if it shows correctly on your side? https://business.comcast.com/help-and-support/voice/business-voice-read-listen-voicemail-online/ 

As far as the app, am I correct to assume that you've already uninstalled and reinstalled? Are the Share and Text buttons greyed out? Or is there something that happens when you click them, like an error or a loading symbol?

 

lazyolddog
New Member

Re: forward/share Voice msg

the link you gave me gives me a 404 error msg so I am not able to check tol see if it is activated.

 

As for the text button.  It is not greyed out.  when I click on it, it opens up my text msg app so i can send msg to someone, but it does not ahve the transcript oor the mp3 file.  what about the voice msg is being sent?  a blank msg?

 

as for teh share button.  if is start playing the audio, the share button loses its grey look and I can activate the button.  It opens aan email that I cna send to someone, but again it does not ahve the transcript or the mp3 file. what about the voice msg is being sent?  a blank msg?

Official Employee

Re: forward/share Voice msg

I see what you mean. I'll need to see if that feature has been activated on this side yet. Please, private message me your full name, address and, the phone number listed on your account for assistance. 

lazyolddog
New Member

Re: forward/share Voice msg

i know this sounds stupid, but i dont know how to PM. i see how to reply to post. if i click on you name it brings up see you posts, but how do i PM u?
Official Employee

Re: forward/share Voice msg

That's not stupid at all! The forums take some getting used to, honestly. You're right to click on our name (Comcast_Gina, in my case) and then if you look to the righthand side you should see a box that says Contact Me and under it should be a button to Send this user a private message. Do you happen to see that? 

lazyolddog
New Member

Re: forward/share Voice msg

ah. can see it from web using PC. could not c it on android app.

but got it. tks
Official Employee

Re: forward/share Voice msg

I got it! Thank you and I just responded to you there!