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billed for something I should not be!

Midwife
New Member

billed for something I should not be!

We no longer use Comcast for our business voice lines - too many outages and terrible customer service to resolve issues.  We only kept our fax line and fire alarm lines (total of 3 lines).  Why are we having to pay for "directory listing management" fee with Comcast - $24 a year - there is nothing to manage!

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Official Employee

Re: billed for something I should not be!

Thanks for visiting our Comcast Business Support Forums page, Midwife. I'm sorry to see that issues with your services caused you to switch to another provider. You've come to the right place though. I can take care of that Directory Listing charge and, make sure the signal feeding into your business is at 100%. Send me a private message with your full name and phone number to get started.

Midwife
New Member

Re: billed for something I should not be!

Please let me know how to send you a private message.

 

Patty Pierce

The Midwife Group and Birth Center

Official Employee

Re: billed for something I should not be!

Hi Midwife and welcome to the business forums. 

 

I'll be glad to show you how to private message me. If you click on my name, that will lead you to my profile. On the right side, there should be a button that says "Send this user a private message". Look for that and you should be able to private message me. Please do include your full name, the name of your business, the full address of your business location and the phone number associated with your business account. 

Midwife
New Member

Re: billed for something I should not be!

I have actually already private messaged the first person (Mike).  <Removed personal information per forum guidelines>

 

Official Employee

Re: billed for something I should not be!

Great! You can send a private message to any of our team members and any of will be glad to help. Please do send that private message at your convenience. 

Midwife
New Member

Re: billed for something I should not be!

Done.

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