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What is the mechanism for getting a new phone number?

New Member

What is the mechanism for getting a new phone number?

We have a 8 line hunt group. We currently pay for our old number to forward to our new number w Comcast. When we signed up, we were told the caller Id would show our original number, but then once service started, that it could not. 

‘Our clients are a little confused. They see this other number on their caller Id. The random number assigned (Because we didn’t care when we thought it would show the original number) is totally not memorable. 

So, how does one go about obtaining a “better” phone number? What does that cost? What are the options? Is there a link to explain all of that- I have not had luck finding that. 

Official Employee

Re: What is the mechanism for getting a new phone number?

Hi Drsn and welcome to the business forums.


I would like to assist with your voice services. It sounds like what you have is a Remote Call Forwarded number.

Remote Call Forwarding (RCF) is a forwarding feature that allows a Comcast Business Voice subscriber to maintain a telephone number from a geographic area different than the subscriber’s physical location. With Remote Call Forwarding, incoming calls automatically are forwarded to the subscriber’s physical location as an inbound-only feature.


You keep your existing phone number and it will forward to your new number so that customers can still reach you on that line. However, you will not be able to place outgoing calls from the existing number. Remote Call Forwarding is an inbound feature only.


Could you elaborate on what you mean about obtaining a better number? Are you looking to change your native phone number?


New Member

Re: What is the mechanism for getting a new phone number?

Yes. That is accurate.
However, our caller ID is the “native” number- we were led to believe it would show the caller ID from our original #. This number is very random and difficult to remember.
As we were misled, I accepted all random numbers on our account believeing they were going to be essentially masked.
So, given the situation, I would ultimately like to transition to a single number, a native number, but not the one that is currently the primary number.
Is there a way to select a “better” number as the main number for our business that would be both incoming and show as the outgoing caller ID?

For reference, with the development of anti spam apps for phones, our number can get blocked as our clients do not have it in their address book. This is the motivation for have a single stream number, rather than the RCF.
Official Employee

Re: What is the mechanism for getting a new phone number?

I can definitely help with a new number. Just to let you know as well, we're not able to generate a phone number of your choice or what is commonly known as a vanity phone number. They usually come from a pool and you would have to select from what is available. 


If you would like to do so, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

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