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Occasional Visitor

Voicemails on iOS Connect App

I used to be able to see/hear my business voicemails (and call logs, etc) on the Comcast Xfinity Connect app for iOS, and it would send push notifications and all that nice stuff. It no longer seems to be working, and says I am not subscribed to Xfinity Voice. Did something change? It was really convenient to be able to see/hear my VM's from an app.

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New Member

Re: Voicemails on iOS Connect App

I have been having the same problem for a couple of weeks. Have you been able to resolve this? I can't get a hold of customer service!

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Occasional Visitor

Re: Voicemails on iOS Connect App

No resolution yet... I'll post if I hear anything.

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Re: Voicemails on iOS Connect App

Hello dekstr and Benchmark and welcome,

 

Could you please share with the community if you are using iOS8? If you are not, then please log into your specific Business Class Portal (BCP) using your administrator email account, then click on Telephone Icon or Telephone link to log into your online Digital Voice Center. You will need to make absolutely sure that your VMs have been programmed to be notified, encapsulated, and emailed to your correct email address. 

 

If you are having difficulty with your non-ios8 phone email, after loggin into your BCP, click on Manage Services.Email link, then click on View DNS Info. This will provide you all of your correct incoming and outgoing email server addresses that must be used for you to correctly send and receive email. 

 

After you have verified all of the above specified is setup correctly, then I would contact Apple iOS8 team to discuss if your version has the latest and greatest updates to fix all of the issues this iOS8 had out of the gate.

 

Hope this helps you out.

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Occasional Visitor

Re: Voicemails on iOS Connect App

Thanks for the suggestion, but this isn't with email, this is with the Xfinity connect app, where up until a few months ago, I could get a push notification of VM's, and listen to them and all that. I can get emails of VM ok, but then I have to login to the clunky website, and I have to work around the push notification - possible, but a pain and not as nice as before.

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Re: Voicemails on iOS Connect App

I was experiencing the same problem, and today just got off the phone with Business Customer Support. I have been told that Comcast has DELIBERATELY disabled this voice feature for business customers on their Xfinity Connect app, although email remains functional.

 

I asked whether there was a fix, app, or solution in the pipeline, but there was no answer. For me, this is a deal breaker, as we constantly use our call log, and voice mail on the road. Trying to access it through  the web browser is virtually impossible on a phone.

 

HUGE FAIL COMCAST.

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Occasional Visitor

Re: Voicemails on iOS Connect App

Ugh, I was afraid of something like that - I tried to call once, but ran out of time on hold before I got called away, and haven't had a chance to call them back (there also doesn't seem to be email support, which is annoying). 

 

That is very, very disappointing, especially as it used to work. I'll try to make it through their hold queue to add my displeasure.

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Re: Voicemails on iOS Connect App

I agree Comcast Business should make Xfinity Connect avaliable on the Business side.  I am very disapointed. 

I have voiced my wishes to Comcast and was told I do not need it.  ):

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