Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
DavidLig
New Member

Voicemail box full, no notification or bulk delete option

Issue 1:

My voicemail box filled up 6 weeks ago and stopped taking messages.

Since there is no notification I have no way of knowing my box is full, therefore I am losing messages and potentially business. 

 

Issue 2: One I realized the box was full I went to my online portal and attempted to bulk delete (select all-delete) 155 messages, but there is no way to do that. I called customer service and they confirmed it is not possible. I had to sit there and delete them one -at- a- time. As if I have nothing better to do.

 

For a business account, this is absurd.   My request:

 

1- Please provide the option to receive box full notification at an email of my choosing.

2 - Please provide the ability to bulk delete mesages

 

 

6 REPLIES 6
CC-Michelle1
New Member

Re: Voicemail box full, no notification or bulk delete option

I can understand your frustration. I would like to look further into your mailbox concerns. Can you please provide the name, address and phone number through private message?

0 Kudos
Karencd
New Member

Re: Voicemail box full, no notification or bulk delete option

DITTO

frustrating

Official Employee

Re: Voicemail box full, no notification or bulk delete option

I can help you configure your Business VoiceEdge service to get the most out of it. We do have options for notification and voicemail management. Please send a private message so we can review your account and voice settings. 

0 Kudos
atk0001
New Member

Re: Voicemail box full, no notification or bulk delete option

I'd like to know what your solution is @Comcast_Claude.  Because I spent about 60 minutes explaning both these issues to one of your collegaues and then one of your "engineers".  I would have had more success talking to a Martian. These two issues are awful for end-users.  Why should we have to delete messages twice?

Official Employee

Re: Voicemail box full, no notification or bulk delete option

We appreciate your feedback atk0001 and will pass it on; we want to make sure that your services work as seamlessly as possible for you. There is not currently a way to bulk delete, but there are some helpful tips for voicemail management in this link: https://business.comcast.com/help-and-support/voiceedge/manage-voicemail-settings-for-users/

0 Kudos
Highlighted
dynoman
New Member

Re: Voicemail box full, no notification or bulk delete option

Then make a bulk email delete! Your customers have been asking for it for a LONG time, just do it!!