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Voicemail Email Settings not saving

When I update voicemail settings to forward messages to our email the changes are not taking effect

 

I enter the email addresses and click the green check mark

There is a message that the changes have taken effect and it looks like it is set up

 

But, when I navigate to the a different page, and return the changes are not actually saved and no emails are being sent to us. This is very annoying and seems to be an error in the system and not a user error

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Official Employee

Re: Voicemail Email Settings not saving

Hi RVFB and thank you for reaching out about the trouble setting up the voicemail to email. I'd like to take a look into this within our system; can you please send a private message by clicking on my handle (Comcast_Gina) with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

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