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MaplewoodInn
Occasional Visitor

Voice Mail - No Voice Mail

I had business service installed today. I am getting the voice mail tones as well as a message on my handset.  Dialing *99 returns a fast busy because we do not have voice mail through Comcast... how can I stop this alert?  I tried calling customer service, they aren't able to do anythhing unless I have my PIN which I have no received yet.  Please tell me I don't have to listen to those beeps for 3 weeks.

 

In addition, no email address is associated with my account on your end, although it's present in my profile.  My personal email address was used and I want to change it to my business, but that field has a character limit and my email address is over this limit.

 

Lastly, my last name was entered wrong by Comcast, and the site won't let me change that either.

7 REPLIES 7
joealbergo
Visitor

Re: Voice Mail - No Voice Mail

I have not received my PIN and I think I am having a similiar issue.

 

I noticed when people are calling into my line - there is no call waiting and I the incoming call hears a few beeps then get's dropped.

 

-Joe

Internet Exploder - Version 20.15 - Xfinity & Beyond! - Comcast 4 Life
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Trusted Forum Contributor

Re: Voice Mail - No Voice Mail

Hello joealbergo and welcome,

 

If you have not setup your Voice Mail (VM), then at the dial tone press *99, then when it asks you for the default passcode use the last 4 digits of the telephone number that the VM feature has been installed. 

 

Hope this helps you out.

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Trusted Forum Contributor

Re: Voice Mail - No Voice Mail

Hello MaplewoodInn abd welcome,

 

You can call 800-391-3000, use the technical digital voice option then procede as follows:

 

1. Provide your account number, business address, and primary telephone number (TN).

 

2. Inform the technical agent that you are a new customer and do not have your CPNI pin yet. As a direct result, request that the technical agent authenticate you by hanging up and calling you back on your primary TN.

 

3. After you have been authenticated request the following from the technical agent: a.) put in a Tier 2 ticket to disable your Message Waiting Indicator (MWI) / Studder Dial Tone (SDT) within the switch if the agent cannot do it realtime, b.) have the technical agent confirm that Voice Mail (VM) is not in your account biller system,.

 

I recommend that you do not get too hung up on the email issue due to you need to register your business email address (BEA)  within the http://businessclass.comcast.net URL. However, Comcast does not setup your BEA, you do, unless you had a technical agent do it for you. If this is the case, then you will need to contact Comcast and have them generate a  Tier 2 ticket to have your email address change to what you need it to be changed.

 

Hope this helps you out. 

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MaplewoodInn
Occasional Visitor

Re: Voice Mail - No Voice Mail

6 weeks.  Still no PIN.  I have called, as instructed, and been told PIN can only be emailed or mailed.  Have done both - nothing.

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MaplewoodInn
Occasional Visitor

Re: Voice Mail - No Voice Mail

the reason I could not use my business email is that it exceeded the character limit set by comcast. - crazy!  And, I do worry about it, because now I get my bills at home and not at work, so it's more likely to be missed.

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Community Manager
Community Manager

Re: Voice Mail - No Voice Mail

Hello MaplewoodInn,

 

We apologize for all the tribulations you had with setting up your voice mail.

Please send me the following information via private message for me to assist you.

 

1. Your Full Name

2. Your Account Number

3. Primary Email Address

4. Primary Phone number

 

Thank you

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onehealth
New Member

Re: Voice Mail - No Voice Mail

We have similar problem.  Just set up 2 business voice lines (with No voicemail) early Feb.  Until now, the 2 lines have always had stutter dial tones.  We don't have voicemails.  Pressing *99 result in busy lines.  Can Comcast help to resolve please?

 

Wiwit Tjahjana

Phone#:  571-313-0260

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