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msolar
New Member

Uploading Voicemail .wav

I have a  27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. 

 

When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file."

 

Does anyone have any additional information or even how to actually contact Comcast Support? 

 

Thanks

2 REPLIES 2
bmwatty
New Member

Re: Uploading Voicemail .wav

I also cannot be my 15 second .wav to uplod as I always get an error

Highlighted
Official Employee

Re: Uploading Voicemail .wav

Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?