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Trouble with professionally recorded greeting

Ir
Visitor

Trouble with professionally recorded greeting

We have had a voicemail greeting recorded for our business line.  The greeting is beautifully recorded however when uploaded the recording does not translate well and is not useable.  The quality of the recording or the file type are not the issue as far as we can tell.  The recording sounds wonderful on any other device and is a wav file. The only feedback that he have received from Comcast is that we need to check the quality of the recording. There has been no assistance provided as to what the parameters ideally are for a recording to perform well on a Comcast VM system.  

 

We cannot seem to find any information regarding what settings of the wav file  would work best with the Comcast system.   Is this information available or is there a way to solve this issue?   

Official Employee

Re: Trouble with professionally recorded greeting

Good afternoon Ir and welcome to the business forums.

 

I would like to assist with your voicemail issue. Do you by chance have our analog Business Voice services or the Business Voice Edge?

 

Ir
Visitor

Re: Trouble with professionally recorded greeting

I believe it is Buisness Voice Edge.


@Comcast_Phil

 

Official Employee

Re: Trouble with professionally recorded greeting

Please private message me your full name, the name of your business, the full address and the phone number associated with your business account.

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