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Toll free number problem outside of USA

Our clients outside of USA unable to reach us via our toll free numbers (we have two). Following page shows that "When you have a toll-free number from Comcast, your customers can reach you from anywhere in the U.S., Canada, Guam, the U.S. Virgin Islands and Puerto Rico."

 

http://businesshelp.comcast.com/help-and-support/voice/phone-get-a-toll-free-number/

 

I just confirmed with a client in Canada, not working.

Please help

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Re: Toll free number problem outside of USA

Hello ofarid and welcome,

 

You will need to contact Comcast at 800-391-3000, use the Digital Voice technical option, then ask the technical agent to make sure that your toll-free telephone number is configured for all those locations. The default is USA and you must select the others for they are not default.

 

Hope this helps you out.

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