Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
lhenry105EA
New Member

Support

Ineffective Customer Support. The level of knowledge for the BVE support is too varied to be affective. There needs to be some type of tier support or an assigned rep to see your issue through to completion. I can call three times with the same question and get three different answers. I've repeatedly asked for a manager to call me back to discuss my concerns..3 years laters..still waiting. <Inflammatory>

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Official Employee

Re: Support

Hello, I am so sorry to see that you have had such a poor customer experience as this is not what we strive for. I would feel the same way and I would love to take a look at your account if that's okay. Can you please send a private message with your name, the phone number, and full address to the account?

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lhenry105EA
New Member

Re: Support

<Removed personal information>

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Official Employee

Re: Support

Good morning, lhenry105EA. We do recommend not posting any personal information in a public post and to private message us instead. 

 

What exactly is going on with your Voice Edge services? I'll be glad to assist. 

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