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Stuttered Dial Tone but no voicemail

Atlasptscmtp
New Member

Stuttered Dial Tone but no voicemail

Hello, 

We recently discontinued our voicemail service and I have a stuttered dial tone and no longer have a way to access the voicemail to clear it out to make tone go away.  How can I get the tone to go away?  I'm sure there is a voicemail lost and that is why the tone is there.  I am not so much concerned about the voicemail as I am just getting it reset so we do not hear the staggered voicemail.

Thank you,

Tracie

Highlighted
Official Employee

Re: Stuttered Dial Tone but no voicemail

Hi Atlasptscmtp and thanks for reaching out about the stutter tone. I can take a look into this. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone number. 

Ashmore
New Member

Re: Busy tone when I try to access voicemail

Hello,

I cannot access my voicemail and clients cannot leave new voicemails.  When I push *99 Iget a busy tone.

Official Employee

Re: Busy tone when I try to access voicemail

Thanks for visiting our Comcast Business Support Page, Ashmore. I'll need to take a look at your account to see what's going on. Please, send me a private message with your full name, address and, the phone number you're having the trouble with so that I can assist.