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Remote Activation Call Forwarding

Community Manager
Community Manager

Remote Activation Call Forwarding

On August 31st, 2018, the toll free number (1-888-710-6080) used to remotely activate call forwarding, as well as record Automated Attendant (AA) greeting from Business Voice and VoiceEdge Select customers will be retired.

 

On August 1, a recording was added to the telephone number explaining the upcoming retirement and encouraging customers to use our more convenient digital options. After August 31, a recording will be posted in its place so anyone who calls will still be informed of alternative options available.

 

 

Alternatives for Remote Access to Call Forwarding

  • Use *72 and *73 on the phone to activate or deactivate the feature
  • Sign in to My Account at business.comcast.com/myaccount
  • Download the Comcast Business My Account app to access the feature from a mobile device

 

Alternative for Automated Attendant

Customers can access and update their recording any time on business.comcast.com/myaccount

 

 

Please let us know if you have any questions.

Highlighted
amsmech
New Member

Re: Remote Activation Call Forwarding

The 888-710-6080 number was very convenient when we experience a power outage at our place of business and do not have phone service nor computer access.  Previously I was able to call forward the business phones from my cell phone using the 888 number.  Now, I understand that I will have to upload the comcast app on my cell phone, log in to my account and enter the call forwarding manually.  This seems a bit more tedious, I will miss the simplicity and convenience of dialing the call forward number.

Official Employee

Re: Remote Activation Call Forwarding

Hi amsmech and welcome to the business forums.

 

Thanks for your feedback in regard to Remote Activation Call Forwarding. Your concerns are important to us and definitely here for review. I'll make sure this is forwarded. 

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