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Readable Voicemail Turns Off

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trinastresses
New Member

Readable Voicemail Turns Off

Some time ago my readable voicemail just stopped working.  (March 22 was the last time it worked).  When I go into settings, if I try to turn on Readable Voicemail and Voicemail Notifications, as soon as I hit "Save" it turns everything off.  Every single time.  I have tried doing it in all different combinations with no luck.  I can have the regular voicemail notifications, and even attach audio, but as soon as I try to add the transcript everything just turns off.

Accepted Solution

Re: Readable Voicemail Turns Off

Hello trinastresses,

 

Can you please send me a private message with your account number and phone number? 

 

Thank you  

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Community Manager
Community Manager

Re: Readable Voicemail Turns Off

Hello trinastresses,

 

Can you please send me a private message with your account number and phone number? 

 

Thank you  

ColorBoxSalon
New Member

Re: Readable Voicemail Turns Off

I am having the same issue.  Please respond with the solution.

Thank you!

Official Employee

Re: Readable Voicemail Turns Off

Hi there, I am sorry to see that you are also having the same issue with your readable voicemail turning off. Can you please send a private message with the phone number, full address, and your name? 

Re: Readable Voicemail Turns Off

I have reset the voicemail system to send readable voicemail to email every single day for two weeks and it is turned off every single day.  What do we need to do to fix this problem? 

 

all I've seen in the forums is "please private message me" (WHERE??) with phone number

there has not been any solutions on the forum page, and now chat is disabled.

 

How do we fix this so it works again???  

Re: Readable Voicemail Turns Off

I've changed the settings three times today, entered the email and saved the selection

within an hour the settings are turned off.

This thread shows "solution" but there is none except send information privately, and that is for the thread dated 3/13

 

 

Highlighted
Official Employee

Re: Readable Voicemail Turns Off

Good afternoon! Thanks for taking the time to reach out to us! I am sorry to see that you are having this issue. We would love to help. Yes, can you actually send a private message with the account number, full address, and your name? 

Official Employee

Re: Readable Voicemail Turns Off

 I see and I am going to submit a request for us to look into this for you. What would be the best email address and phone number to reach you?