Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Visitor

Polycom VVX500

I have Comcast business internet and basic phone service. I have a Polycom VVX500 IP phone I would like to use that has been previously provisioned (should be reset to factory defaults). I am connected to the network, can access the phone GUI, and even have a dialtone, but am unable to make or receive calls.

0 Kudos
Reply
3 REPLIES 3
Official Employee

Re: Polycom VVX500

It sounds like you are using the physical phone itself, correct? Not the app? You mentioned that the phone was previously provisioned, can you give a little more detail on when it stopped working? 

0 Kudos
Reply
Visitor

Re: Polycom VVX500

Yes, the physical phone.

 

Phone was provisioned for previous company location, now defunct.  Office moved to home.  I have reset the phone.

0 Kudos
Reply
Official Employee

Re: Polycom VVX500

Ah, the phone might still be attached to the old location then. Please click on my handle (Comcast_Gina) and send a private message with your name, the old business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as the information for your new home office, so we can work on getting this figured out for you 🙂 

0 Kudos
Reply