Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
New Member

Phone has no dial tone

Our business phone has not had a dial tone for some time. Our building is closed currently, but the office still needs to operate. Internet is working fine and incoming calls reach voicemail successfully, but there's no way to make outgoing calls or pickup incoming calls. We have several routers and modems stationed in the office, but I'm not certain which requires a reset as the phone itself does not plug into any of them directly. Any help on how to proceed would be appreciated. 

Official Employee

Re: Phone has no dial tone

Apologies for the long delay! Let's take a look into the phone system and see how we can get this resolved for you! Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details, so we can get those phones working again 🙂 

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