Our business telephone lines, of which there are two (2), have numbers that are different from our listed phone number. Although calls to our listed phone number come through to the office, outbound calls provide different numbers in the caller I.D. One of the telephone numbers lists our correct business name but the other lists a name that I'm not familiar with. To make matters worse, our listed number has apparently been spoofed, as we have received a phone call from another business asking why we called them. They eventually answered the call from our number and it was a spam call. Do you have any remedies to our problems? Thank you in advance.
Hi Confused_New_User and welcome to the business forums.
I can help with your calling inquiry. With the different outbound calling numbers, this sounds like you have Remote Call Forwarding. Remote Call Forwarding (RCF) is a forwarding feature that allows a Comcast Business Voice subscriber to maintain a telephone number from a geographic area different than the subscriber's physical location. With Remote Call Forwarding, incoming calls automatically are forwarded to the subscriber's physical location as an inbound-only feature.
Call spoofing is performed by a third-party. We have no way verifying whom that third-party would be. As a last resort, we are able to change your phone number. If you would like to do so, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.