Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
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New Member

Our Business phone is out and I cant reach anyone

My first experience with an outage, I should of checked this out before signing with Comcast.  I can not reach anyone regarding a service outage the phone is busy.  Any help for a contact

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New Member

Re: Our Business phone is out and I cant reach anyone

I'm having the same problem. I tried calling Comcast about it and it says there's a problem in this area, but it wouldn't let me talk to anyone because of "Higher than usual call volume".

 

Seriously? We're just supposed to sit here and wait around without knowing when our service might be reconnected? 

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New Member

Re: Our Business phone is out and I cant reach anyone

Just got off the phone with Comcast support, and the rep confirmed there is a nationwide outage in the phone service (I'm located in Pacific NW), not affecting internet though. It is affecting our business in a major way as phone is so crucial for booking appointment. I hope Comcast can fix this soon...

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Community Manager
Community Manager

Re: Our Business phone is out and I cant reach anyone

To all our community members,

 

We once again apologize for the service disruption this outage may have caused for you and your business.

Our network engineers immediately escalated the situation internally, and resolution involved a cross-disciplined approach to isolating the network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you all for your patience in this matter.

 

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