Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
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New Member

Not Receiving Incoming Calls

We are not receiving incoming calls!  We can call out but not getting inbound calls.   We have reset the Phone Modem. We have called from various phones.   No Comcast Chat working... and been on Hold for over 45 mins at this point...

 

Terrible!

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6 REPLIES 6
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New Member

Re: No Receiving Incoming Calls

Been on Hold for 1h 3mins!

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New Member

Re: No Receiving Incoming Calls

We're having the same problem with no incoming calls. On hold for 1 hr and no chat support.

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Official Employee

Re: No Receiving Incoming Calls

Hi there! Thank you so much for spending your time to reach out. We are very grateful for your time and patience. I am sorry to learn about the long hold time and that you’re not receiving incoming calls. As a customer myself, I understand the importance of receiving a timely solution and how inconvenient it is to not have your phone service working. You have certainly reached the right place for help! Let’s get that fixed as quickly as possible! In order to further assist, please send over a private message with your first/last name, full address, and account number for security purposes. This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

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Official Employee

Re: No Receiving Incoming Calls

Hi there, I am so sorry to see that you are having issues with your phone line as we do know your business is very important. You have reached the right team to help get this taken care of. Can you please send a private message with your name and the full address to the account and phone/account number?

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New Member

Re: Not Receiving Incoming Calls

are you still experiencing this? Because I have been also experiencing this since the afternoon and customer services has not been able to help me at all! I need my phone to effectively run my business! 

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Official Employee

Re: Not Receiving Incoming Calls

Thanks so much for taking the time to reach out to us through our business forums. I know how important the services are to your business and I would love to assist. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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