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People in operations center talking on Landline phone. Operators in the office.
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New Contributor

No voicemail messages to retrieve, but customers state they have left messages

We have not had any messages in our voicemail box all week.  We usually will have anywhere from 2-6 per day.  We thought maybe we just really didn't have any, until several patients have called back stating they have left messages.  There is no indicator beep and no messages.  Where are they?

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Community Manager
Community Manager

Re: No voicemail messages to retrieve, but customers state they have left messages

Hi 2Frustrated.  I checked the services associated with this account.  Currently the phone line ending in 5437 is the only line with voicemail, the message waiting indicator (MWI) shows active and there are 5 messages.  Please let me know if there were recent changes to your service or on  premise equipment. 

 

Thank You

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New Contributor

Re: No voicemail messages to retrieve, but customers state they have left messages

It started working again normally....nothing was done.  Just "one of those things" I guess.

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