Business Voice
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bmorepanic
New Member

No phone service at all, but internet is fine.

We have had no phone service for 2.5 days at this point.  We know there's nothing basically wrong with our line as it also supports our internet connection.  We are too small to have a phone system - so its just  POTS.  We are a small business run from our home. 

 

This may be rare for you guys, but its actually the second time this has happened to us.  We have no backup phone service and interestingly, we've found out that there aren't pay phones in the entire area.  Our neighbors were all away for the holiday and we were/are just stuck dead.

 

The voip modem starts up, but doesn't link.  I have restarted (but not pulled the battery) the voip modem, pulled and reseated both the connection from the street and the connection to the phones.  Bizzarely, it turns out the comcast tech who first came out ran the single line of POTS phone wire back outside to the original hardwired NID from the local land line company.  The NID has test jacks which also have no dial tone.

 

I don't understand what we're expected to do - go buy a cell phone?  You guys have a whole bank of Microsoft comm servers and yet there is no way to report a problem other than a phone call?

 

Please ask support to email us!  Or post a viable email address for support.

8 REPLIES 8
bmorepanic
New Member

Re: No phone service at all, but internet is fine.

Thanks!  The phone is now working.  The NID wiring was faulty and was restructured by the comcast repair person.

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MonteVista
New Member

Re: No phone service at all, but internet is fine.

I'm having the same problem at the moment.  No cell phone available, so no way to contact Comcast except via this message, at least that I can find.

Message on phone with no Dial-Tone, "Check tel-line"

If you use email to contact us, please use vista - at - innernet.net, or respond here.

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Community Manager
Community Manager

Re: No phone service at all, but internet is fine.

Hello MonteVista,

 

Sorry to hear about you service issues. A test indicated that calls are reaching your modem, are you still having issues?

 

If so one thing you can check is that you phone is plugged directly into your modem.

 

Thank you

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Highlighted
Community Manager
Community Manager

Re: No phone service at all, but internet is fine.

Hello bmorepanic,

 

Thank you for the update, I'm glad to hear that the issue has been resolved.

 

 

 

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MonteVista
New Member

Re: No phone service at all, but internet is fine.

My nephew Tyler Meyer is contacting you via his cell phone.  I must say this is the silliest mechanism for reporting a problem I have ever encountered.  And no, the problem is not solved, nor am I pleased with how this process works.

I am now seriously considering alternatives to the "service" you provide.

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Community Manager
Community Manager

Re: No phone service at all, but internet is fine.

MonteVista

 

We have engaged our regional support team to assist with this issue.

 

Thank you

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FairwaysChicago
New Member

Re: No phone service at all, but internet is fine.

Comcast_Jacob

 

Some internet is working, but my POS system is not connecting to the internet.  Our phones are also down (for past 3 days).  The message callers are getting sounds like we are CLOSED.  COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. Try again later".  Unfair to businesses to not take ownership of your service issues.  I've been hardshipped by at least a few thousand dollars for down phones and internet over what should have been a very busy weekend for us.

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Community Manager
Community Manager

Re: No phone service at all, but internet is fine.

Hello FairwaysChicago welcome to the forum

 

I'm very sorry to hear about the phone issues you are receiving. Tests show that both of your numbers are ringing through to the modem and then voicemails picks up and there is no disconnect message. Please let us know if you ares till receiving issues.

 

Thank you

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