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New Phones not making outgoing calls. Error: 103

We got sent 3 replacement phones (KX-TPA60) and 2 out of 3 of them are unable to make outgoing calls. We get error code 103 when trying to make an outgoing call. All of them are registered to the base station, but the two non-functional ones aren't assigned a number (like 201, 202 etc.)  How can we fix this?


Also, our caller ID shows our incorrect location. We would like assistance in fixing that to not confuse our clients.

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Official Employee

Re: New Phones not making outgoing calls. Error: 103

Hi, there! Thanks for reaching out and for your patience. I am sorry to hear that 2 out of 3 of those replacement phones aren’t working. Let’s get that fixed. Please send us a private message by clicking on my handle (Comcast_Gabe) and sending us your first/last name, address, and account number or a phone number linked to the account so we can help. This can easily be accessed by logging into our business website through this link You will find your account number listed on the my account tab once you get logged in.

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