New Battery for Comcast Busines Voice Modem

[SamRU]

Hello,

I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement.  However when I go to this site and enter our main telephone number and our account number, it says the information provided doesn't match Comcast's records.  Please advise.  Thanks!

[Comcast_Jacob · Accepted solution]

Hello SamRU,

Sorry to hear that the link is giving you that error. Can you please send me a private message with your account number so we can get a replacement battery sent to you?

Thank you

[SamRU]

After two PM's on 3/3 and 3/10 I have still received no reply...

[Comcast_Jacob]

A new battery has been sent to your location, sorry for the delay.

[SamRU]

Thanks!  Any chance you could PM me a tracking number?

[Comcast_Jacob · Accepted solution]

I'll see if I can get one, the tool we use sends it via USPS so there typically isn't a tracking number but I'll see what I can find.

[SamRU]

Okay, thanks.  Unfortunately, I've always found USPS tracking to be pretty unreliable anyway (or at least out of date).

[Comcast_Jacob]

Yes unfortunately after some digging I could not find a tracking number for it. If you don't receive it by the end of next week so the 10th please let me know.

Thank you

[SamRU]

Will do.  Thank you.

[AlterTone]

I have the same problem - browser says cannot find server - and so I cannot order my replacement battery.

[Agrium]

I also recieved a letter stating that our battery needs replacing but I get now where when I try the website. Just send us a freaking battery. This is ridiculous. Nothing about Comcast is easy. It is always a chore to get anything done with you guys. Business people don't have time to deal with your crap.

[bigblock403]

I also recieved an email saying Comcast would send a free replacement battery but when I click on the link and enter account number and phone number, it says "cannot find web page".  Please just send us a new battery.  Trying to run a business, do not have time to jump through hoops.

[sar5w]

I also have not been able to go through the linked site to get my battery.  Please send one to me and email tracking info when it is sent.

[Comcast_Jacob]

Hello sar5w welcome to the forum,

I got a new battery sent your way, it should be there within a week or 2. Unfortunately I did not receive any tracking information for it. If you don't receive within 2 weeks please let me know.