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mercurypdx
New Contributor

My business has no phones and there is no one to talk to about it.

We have been down for a half hour. The wait time for customer service is over 90 minutes. Is anyone monitoring this board who can give me an answer about progress addressing the outage? Zack Holsun - MercuryPDX

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21 REPLIES 21
Community Manager
Community Manager

Re: My business has no phones and there is no one to talk to about it.

Hello mercurypdx, 

 

Please refer to this post, no update yet. 

 

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mercurypdx
New Contributor

Re: My business has no phones and there is no one to talk to about it.

I saw that post. I am a small business with high phone volume. I need to know what's happening and a goddam ETA  for repair. This long of an outage is not acceptable.

PDiPietro
New Member

Re: My business has no phones and there is no one to talk to about it.

According to my Comcast business accout rep, there was an explosion in Colorado at their phone headquarters that has the entire country out....Even with multiple backup systems service not back up yet.  He has never seen such an outage before and had no idea when it would be back up...However, our comcast internet is working.

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BenB
Visitor

Re: My business has no phones and there is no one to talk to about it.

Same issue here, only we don't run a courier business so it's not quite as detrimental for us. Anyone able to get any confirmation of it possibly being an explosion in Colorado? I don't see any news reports, but only did a rudimentary search.

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glendacr
New Member

Re: My business has no phones and there is no one to talk to about it.

We are a business in central Illinois and have no phones either.

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acmetruckbrake
New Member

Re: My business has no phones and there is no one to talk to about it.

Ours either... Can't log in online to forward calls to another number either...been on hold for long time trying to do that.

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loric0527
New Member

Re: My business has no phones and there is no one to talk to about it.

Can someone please give an update to the outage?  

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portcharlotteins
New Member

Re: My business has no phones and there is no one to talk to about it.

We are all businesses just like Comcast and for Comcast to simply shut down their business line for support so they don't receive more calls regarding an ETA for the rest of us to continue business as usual is very disrespectful to all the payments all of us make a month. You are HUGE everywhere, most of us strive to be HUGE in our town, how can you disconnect our way to make money with absolutely no customer service? Then why take my money every month? Give us phones for free and you won't be responsible to have a customer service team. Myself and I know MANY BUSINESS will call for you to pay for your inconsideration, so I'll rest easy Comcast will lose money TOO!!!

upsetinjax
New Member

Re: My business has no phones and there is no one to talk to about it.

We are a cardiovascular physician's office and have been trying to talk to comcast to transfer our phones to our answering service since 5 pm est.  After the system kept disconnecting me and telling to try again later I finally was put on hold at 5:50 pm.  Still on hold and still can't transfer phone. This is unacceptable and we will be looking into changing our service!  I want an answer and someone to help me transfer our phone ASAP. 

BSS
New Member

Re: My business has no phones and there is no one to talk to about it.

My Business has been without phones and fax since 12.00pm... as well we are home health agency with patients on post acute service and need to commnicate with MDs hospitals and nurses in field this is completely unaccepatable!!!!! <Edited for violating forum guidelines>

jah444
New Member

Re: My business has no phones and there is no one to talk to about it.

Agreed, we are in a similar business supplying caregiver to the elderly.  They have NO WAY to reach us should an emergency occur.  common what is going on.  No one to talk to.

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Archiprof
New Member

Re: My business has no phones and there is no one to talk to about it.

my business has no phones and comcast message is that the phone number is no longer available.  This is a friggin business with outage due to comcast.  the message indicates the business is no longer in business, that i haven't paid a bill or some other obligation not addressed by the business.  What rocket scientist at comcast decided this was the best way to communicate comcasts outage.  I am beyond furious.  guess i will need to pursue voip so comcast doesnt embarass me and my business and so i have to explain to clients what really is going on. 

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bhaven
New Member

Re: My business has no phones and there is no one to talk to about it.

Take my suggestion and get Verizon.  I never add all these issues and am losing business because of Comcast.  This has been going on for months.  A supervisor gave my manager his phone number but our phones are out.  I don't allow employees to have cell phones on the job and no one answers your call anyway.

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bhaven
New Member

Re: My business has no phones and there is no one to talk to about it.

GET VERIZON! I amcalling them in the morning.  I am sick of being on hold, 1 hour and 22 minutes.

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bhaven
New Member

Re: My business has no phones and there is no one to talk to about it.

I don't want a post, I want to talk to someone!!!!!!!!!!!!!!!!!!

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bhaven
New Member

Re: My business has no phones and there is no one to talk to about it.

I can give you verizon's number.  They are actually answering their phones.

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wongjohnj
New Member

Re: My business has no phones and there is no one to talk to about it.

I have three different accounts, all out.  They were all set up with a call forwarding feature (to cell phones) in the event of an outage, and it's not working..  If Comcast is stupid enough to have that system in the same place as their phone service, then they're idiots.  Online chat is down.  Everytime I call, I get put on hold and then disconnected.  I called billing to ask for a credit on all my accounts, and keep getting disconnected.  I can't find and email to send a complaint to.  Unacceptable.

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Community Manager
Community Manager

Re: My business has no phones and there is no one to talk to about it.

All,

 

Update as of 8:53 EST

We’ve isolated the issue and are working diligently to restore your services.  We will continue to provide the latest updates here:

http://forums.businesshelp.comcast.com/t5/Equipment-Features/Issues-receiving-and-making-calls/m-p/2...

 

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DANIELSINSURANCEAGEN
New Member

Re: My business has no phones and there is no one to talk to about it.

HOPE YOU GOT YOUR'S RESTORED. I'M IN TENNESSEE AND BEEN OUT ALL DAY. THIS IS NO WAY TO DO BUSINESS. THERE IS NO TELLING HOW MUCH BUSINESS WE LOST TODAY. WE BETTER GET SOME KIND OF CREDIT FOR NO SERVICE..LOTS OF IT...YEAH RIGHT...
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Shantrell
New Member

Re: My business has no phones and there is no one to talk to about it.

1 AM STILL NO PHONE SERVICE!

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edbern
New Member

Re: My business has no phones and there is no one to talk to about it.

You should take a page from the playbook for EVERY SINGLE GOOD CUSTOMER SERVICE COMPANY and tell people WHAT happened, HOW it happened, and SPECIFICS of what you are trying to do.  Even the airlines have learned this. Give people info and even in a crisis they will have some degree of patience. The arrogance of saying "we have isolated the issue" and not disclosing it, or informing clients of progress, is terrible customer service and creates unnecessary additional stress for all of us (and heck, even you!)