MISSING MODEM BATTERY

[FFDOUGBURNS]

Just got a letter that stated that Comcast is recieving signal of battery needs to be installed or replaced. Okay great I go to the telco closet and there isnt a battery in the modem. Okay I follow the direction on how to acquire a replacement battery, and all I get the how to reinstall the batter but not how to place an order to have a battery sent my location.

Someone please let know how to order a replacement battery from you.

[Comcast_John · Accepted solution]

Welcome ffdougburns. At this time EMTA battery replacements are not shipped to our business customer's.  We can schedule a service call for a replacement at a convenient time for you business.

Thank You

[FFDOUGBURNS]

Interesting....

Quote from letter:

[Last paragraph of letter;

If you cannot locate the battery, or if it has been depleted, please visit help.comcast.net/modem/battery/order so that we can send a battery to your company immediately.]

1. the link is useless, sends me to how to install the battery that I do not have.

2. why is the battery not installed in the first place I understand instalation tehcs can sometimes make mistakes.

FYI: this is a fire department, not Joe Schmoe business office, public does not have access to our telco room and I the IT technician did not remove said battery.

[Comcast_John]

Hi FFDOUGBURNS.  Pleas check you private message for additional info.

Thank You

[inf]

Marked as solved, yet the solution was for the poster to check his PMs. Great job.

I have the same issue, got a letter saying to use the URL

help.comcast.net/modem/battery/order to order a new battery. The URL does not resolve. Searching only leads to battery install instructions and this thread. Hopefully the battery is made of wild goose, because I feel like I am chasing one.

[lexak_bfarm]

I have the same problem...where can I order a battery (or two, as I have two modems)?

[TopazVonZ · Accepted solution]

This isn't sovled for the rest of us!  Please post an official response on how to replace our batteries.  And I don't buy that "not for business customers" answer, since obviously we are all business cutomers who recevied a letter from YOU. 

[Comcast_John]

Hi TopazVonz.  At this time EMTA battery replacement for Business customers is handled thru the service call process. To schedule a service call, please call 1-800-391-3000 Option 1 for technical support.  At this time EMTA batteries are not shipped to business customers. Please let us know if we can assist with scheduling a service call for this issue.

Thank You

[billw222]

got the letter about the modem.. There is no battery in the modem. The website link does not work.

[Comcast_Jacob]

Hello all,

We sincerely apologize for any miscommunications in regards to battery replacements for Comcast Business customers. A replacement battery can be mailed to your location via this link  help.comcast.net/modem/battery/order . At this time we are experiencing intermittent issues with this tool and we are requesting that if you are having issues getting this tool to work please send me a private message with your account number so that we can collect examples in order to create a timely solution.

Once again thank you all for your patience

[merlln54321]

Please contact 1-800-391-3000 to speak to a customer service representative.