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MANAGE SERVICES missing Phone

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lanails
Visitor

MANAGE SERVICES missing Phone

Spoiler
 

I used Manage Services online to select Phone, then change the number of rings for Voicemail to 0 on Wed. night. Today I log in to change it back to 5, which is what we use when open, and the Phone option is just gone. In other words I have 

Internet, Email, Websites, TV but Phone is not there. 

 

I logged out and in. I tested the phone and it's still there. I can change a greeting by calling in, but now I'm stuck with a 0 number of rings and if I can't fix it fast will cost us business.

 

What happened?

 

 

Tags (1)
lanails
Visitor

Re: MANAGE SERVICES missing Phone

Well, so five minutes after I opened a message about "Manage Services" missing the "Phone" option, it appears. My guess is that it was being worked on?  If so, a simple icon or message telling me it's under construction would have saved a lot of panic, stress, and time trying to figure it out. 

virtualquest
Visitor

Re: MANAGE SERVICES missing Phone

same problem on our account, MANAGE SERVICES for Phone is missing.

We can only view our Security Voice PIN!

curious
New Member

Re: MANAGE SERVICES missing Phone

I have the same problem also. How was this resolved?

Community Manager
Community Manager

Re: MANAGE SERVICES missing Phone

Hello curious sorry for the delay,

 

If you're still having issues setting up your voicemail please see this article.

 

If you're having issue accessing any other phone features please let us know.