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New Member

Line 2 not ringing when connected to Line 1

Having an issue with our second phone line.  When connected on Line 1 and another call comes in, rather than Line 2 ringing and allowing us to put line 1 on hold to take the call, it only beeps and then is disconnected.  There is no time to place Line 1 on hold.  I'm not even sure it is going to voicemail and it concerns me how many calls we are missing. Any insight??

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Official Employee

Re: Line 2 not ringing when connected to Line 1

We appreciate you reaching out to us on our Comcast Business Support Forums, dcjt.

I apologize for any frustration caused by the issue you're having with your Comcast Business Voice lines. Are these regular phone lines or, are they VOIP (voice over IP) lines?

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New Member

Re: Line 2 not ringing when connected to Line 1

Regulalar phone lines.  And it's happened before!  But this is the first time that only the second line went dead and sonmehow the third and fourth #'s got reversed.  Thanks

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Official Employee

Re: Line 2 not ringing when connected to Line 1

That's super awesome! Kind of strange but, I'm glad you got it working!

 

if you need any help in the future, we lover helping customers over our social media platform so, reach back out to us here. Thanks again for reaching out and thanks for choosing Comcast!

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New Member

Re: Line 2 not ringing when connected to Line 1

It's not fixed.  Line 2 still isn't working and the last two lines are mixed up

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Official Employee

Re: Line 2 not ringing when connected to Line 1

My apologies. I misunderstood your last comment.

I'll need to take a closer look at your account to see what's going on there. Please, send me a private message with your full name, address and the primary phone number listed on your account to get started.

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New Member

Re: Line 2 not ringing when connected to Line 1

I don't see how to do that?

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New Member

Re: Line 2 not ringing when connected to Line 1

Never mind.  I sent you one.  Thanks.

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