Having an issue with our second phone line. When connected on Line 1 and another call comes in, rather than Line 2 ringing and allowing us to put line 1 on hold to take the call, it only beeps and then is disconnected. There is no time to place Line 1 on hold. I'm not even sure it is going to voicemail and it concerns me how many calls we are missing. Any insight??
We appreciate you reaching out to us on our Comcast Business Support Forums, dcjt.
I apologize for any frustration caused by the issue you're having with your Comcast Business Voice lines. Are these regular phone lines or, are they VOIP (voice over IP) lines?
Regulalar phone lines. And it's happened before! But this is the first time that only the second line went dead and sonmehow the third and fourth #'s got reversed. Thanks
That's super awesome! Kind of strange but, I'm glad you got it working!
if you need any help in the future, we lover helping customers over our social media platform so, reach back out to us here. Thanks again for reaching out and thanks for choosing Comcast!
My apologies. I misunderstood your last comment.
I'll need to take a closer look at your account to see what's going on there. Please, send me a private message with your full name, address and the primary phone number listed on your account to get started.