Import Contacts

[BARuser1]

When Itry to import my contacts that are currently in a .csv file I get the following error message.  Error with file. Please follow correct naming rules.

Can anyone tell me what the correct naming rules are?

[Comcast_Phil]

Hi BARuser1 and welcome to the business forums.

I would like to help with your importing issue. Could you confirm what application you are trying to import your contacts to?

[BARuser1]

When I am in the Voice Edge program under Directory, go to the personal directory and it states that you can import a .csv file.  I have received all sorts of errors.

Naming Functions

Unable to import at this time, please try later

Where are the instructions to import contacts into the personal directory using a csv file?  if you have this feature there must be a way for it to work.

The import worked great in the Softphone application

[Comcast_Phil]

Hi again, BARuser1. I can still help with your directory.

Try to use this page to import multiple names and phone numbers from a file on your computer to your Personal Phone List.  Imported files must use a comma-delimited format (.CSV extension) containing the name and number of each contact.  You can export contact information into a .CSV file using Microsoft Outlook, Microsoft Word, Microsoft Excel or another program, or you can use a plain-text editor such as Notepad to create a .CSV file from scratch.

Note however that the first line of the import file must define two columns: Name and Number.  If these column headers are not present, the file cannot be imported.  Each line following the column headers should include the name and number of one contact, each value enclosed in quotation marks and separated by a comma.

Below is a sample of the format required for the import file:

"Name","Number" 
"Jane B Doe","301-555-1231" 
"Jane M Doe","301-555-1232" 
"Jane W Doe","301-555-1233" 
"John B Doe","301-555-1234" 
"John D Doe","301-555-1235" 
"John Y Doe","301-555-1236"

Please let me know if that works for you.

[DanielK]

I am having a similar issue.  The instructions that you give here are slightly different from the ones on the instructions page.  Neither of them are working.  I continuosly get this message "Please enter a Telephone Number that only contains: digits, spaces, * or dashes. A + can be used at the start."  It doesn't matter what I do.

[Comcast_Phil]

Hi ​​​​​ and welcome to the business forums. 

I would like to assist with importing your contacts. Could you confirm what program you are trying to import them from? 

[DanielK]

I am writing the the file in excel.

[Comcast_Phil]

Is the same issue happening when trying to do this from Outlook or Word? 

[DanielK]

My company does not use Outlook.  These contacts were originally exported from our propritary software to Excel, then I changed the document to meet Comcast's formatting requirements.  Save it as a CSV and doesn't work.  You cannot create a CSV file in word, you have to save a word document as a plain txt document and open it in Excel to save as a CSV.  So I do not see how that will help at all.

[DanielK]

If I remove the column headers I get a different error.  "Unable to save at this time. Please retry later."

[Comcast_Phil]

Just to confirm as well, you are removing the quotations from the example above correct? If that isn't working, could you try the same format within Notepad++? 

[DanielK]

This is contradictory to your previous instruction " Each line following the column headers should include the name and number of one contact, each value enclosed in quotation marks and separated by a comma."  But, I have tried it every which way I can think.  I will try Notepad++ next.

[Comcast_Phil]

I'm looking just to confirm the entry of the Excel column is not part of the issue. Please do let me know how Notepad++ works.