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New Member

Hunt group call forwarding to external number - possible?

Hi there. We have a hunt group with three positions assigned. In light of recent/current events, we have one employee working from home and would like to find a way for them to field calls when needed if someone at the office is already on the phone and can't answer a second incoming call.

 

Is there a way to add an external number to the hunt group? Alternatively, can just one internal number within the hunt group to an external (non-Comcast) number?

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Official Employee

Re: Hunt group call forwarding to external number - possible?

Hello, how are you? I hope overall your weekend has been a good one! Let me take a closer look at your account and service to see if this feature will help you guys answer a call from home. Are you able to send a private message when you have a moment? If I can capture your name, service address, and account number (or phone number) this would be perfect! 

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New Member

Re: Hunt group call forwarding to external number - possible?

Hi Joseph. I'm not sure how to send a private message here.

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Official Employee

Re: Hunt group call forwarding to external number - possible?

If you click on my name, do you see a grey box on the right that says send this user a private message? 

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