Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Visitor

Help identifying supported phone systems for Business Voice

I posted this last night but it was marked as spam.  Not sure why, but I could use some help.

 

=================

 

Hi all,

 

(My terminology might be off so be gentle)

 

Short version:

I need help understanding what type of phone systems will work with the 8 phone ports on our Technicolor CGA4131COM router/modem.

 

What we want is to be able to have various offices with desk phones and be able to make/take calls, with the main office having the base station, preferably over the internal network.

 

Long Version:

My wife manages a small outpatient therapy business.  They don't have an IT person so I help as needed.  One of their offices has Comcast Business internet and due to poor voice quality recently switched from Vonage service (I believe) connected via a Yealink W52P base to a Comcast Business Voice line.  They currently only have 1 line (phone number) but may go to 2 total.

 

We connected an analog phone using the RJ10 plug to port 1 on the router and it seemed to unexpectedly work.  I thought it needed an IP phone of some sort.  

 

I have searched like mad to find any list of recommended phones on the Comcast site, for the supported protocols, to see if IP phones are supported or for component diagrams of various configurations but I've come up empty.  

 

The building they are in has a really old Avaya PBX (it has a 3 1/2" floppy for voice mail greeting recordings I presume) and the handsets that work with it are no longer available (according to the person we talked to).  Using/configuring a PBX is way out of my comfort zone.

 

So in summary, I need some help connecting the dots on what devices work in terms of the phone systems that can connect to the Technicolor CGA4131COM phone ports.

 

Many thanks!

0 Kudos
Reply
5 REPLIES 5
Highlighted
Official Employee

Re: Help identifying supported phone systems for Business Voice

Hello, how are you? I appreciate your willingness to reach out to us again. That is weird your message was marked as spam?? I am glad I have an opportunity to work with you and I will be happy to help. Let me take a closer look at your account and service so I can provide you with the best possible support. Are you able to send a private message? Please include your name exactly as it appears on your account, your full-service address, and your account number? (or phone number)

0 Kudos
Reply
Highlighted
Visitor

Re: Help identifying supported phone systems for Business Voice

I'll try to send a PM.  I seem to have problems with the site.  I keep getting an error "Request too large" when I click on the Reply  button or try to log in. 

0 Kudos
Reply
Official Employee

Re: Help identifying supported phone systems for Business Voice

I apologize, I don't see a private message due to this error. I would try clearing cache and cookies on your browser and then try sending the message again. If it's easier maybe try on a different browser. Usually, this fixes the error. 

0 Kudos
Reply
Highlighted
Visitor

Re: Help identifying supported phone systems for Business Voice

I'll try again, but it shows I sent a PM on 9/10/2020.

0 Kudos
Reply
Highlighted
Visitor

Re: Help identifying supported phone systems for Business Voice

PM Sent....

 

However, as I ponder this thread, can't you/someone just tell me what phone equipment is supported without all the "I need to verify you are a customer before I give you any help on a community forum"?  You know the equipment I have.  Knowing my account info won't change that.  It's been a long week of frustrations and I just want something to be simple for once.

 

 

0 Kudos
Reply