Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
New Member

FAKE GOOGLE ROBOCALLS PROBLEM ON COMCAST XFINITY FOR BUSINESS

I get more phone calls per day from robocalls saying my business needs to be verified than customers. It's completely out of control, and for what i'm paying monthly for xfinity services it is totally unacceptable! These calls come from various states and many times appear to be local calls. I've filed complaints to google & National DNC registry but it has not stopped these calls. There has to be something comcast can do on their end to minimize this escalating problem. 

0 Kudos
4 REPLIES 4
Highlighted
Official Employee

Re: FAKE GOOGLE ROBOCALLS PROBLEM ON COMCAST XFINITY FOR BUSINESS

Comcast is actively working to address the robocall issue; we know that it is truly frustrating. At the moment, the available options can be found here: https://business.comcast.com/help-and-support/voice/phone-screening-blocking-tracing-call-security-p... but I am glad to hear you've already used the National Do Not Call Registry  and have contacted Google as well. We have been and will continue to work to stop the robocalls and truly appreciate your feedback. 

0 Kudos
Highlighted
Visitor

Re: FAKE GOOGLE ROBOCALLS PROBLEM ON COMCAST XFINITY FOR BUSINESS

In the last month we have recieved more than 40 maybe 50 calls, it is taking up a ton  of time for our office staff. We are writing down numbers entering in blocking but it has come to a point that I am looking for other providers. If anyone out there has a solution I would like to hear from you please.

0 Kudos
Highlighted
Visitor

Re: FAKE GOOGLE ROBOCALLS PROBLEM ON COMCAST XFINITY FOR BUSINESS

Thanks Comcast for answering a question. You have dribbled all around it....

0 Kudos
Highlighted
Community Manager
Community Manager

Re: FAKE GOOGLE ROBOCALLS PROBLEM ON COMCAST XFINITY FOR BUSINESS

Thank you so much for taking the time to reach out to us and letting us know that this issue has persisted. I would like to look further into the voice services. Can you please reach out through private message with your first and last name, the full service address and account number or phone number? Comcast_Michelle

0 Kudos