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MtZionChurch
New Member

Empty Voice Mail Box Indicating a Message

Our voice mail box is empty, however it is still indicating that we have one message waiting. When we access our voicemail box, it announces that we have no messages waiting. This has been an ongoing issue for for several days.

 

Any suggestions?

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12 REPLIES 12
Community Manager
Community Manager

Re: Empty Voice Mail Box Indicating a Message

Welcome MtZionChurch.  We the engaged the Regional Support Center to assist with resolution.  They have informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You

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StewartDesign
New Member

Re: Empty Voice Mail Box Indicating a Message

My indicator light and dial tone suggest that I have voicemail but I check it and it's empyt.  Is there a solution to fixing this?  It's rather frustrating.

 

Thanks

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Highlighted
Community Manager
Community Manager

Re: Empty Voice Mail Box Indicating a Message

Welcome StewartDesign. Our  Regional Support Center informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You

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mcb23
New Member

Re: Empty Voice Mail Box Indicating a Message

 
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ReedStucco
New Member

Re: Empty Voice Mail Box Indicating a Message

Hi.  I'm having the same issue with our business line:  when I pick up the phone I get the voice mail stuttering tone, but when I enter the voicemail system it says I have no messages.  Please reset our voicemail too.  I would appreciate it.

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Community Manager
Community Manager

Re: Empty Voice Mail Box Indicating a Message

HI ReedStucco. Our Tier 2 agent has reset the voicemail message waiting indicator associated with the listed phone line.

Please let us know if your issue persist.

 

Thank You

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MtZionChurch
New Member

Re: Empty Voice Mail Box Indicating a Message

Hi.

 

Once again, our voice mail is empty and our message waiting is indicatior is flashing.

This is has been going on for several days.

 

We would appreciate your resoloving this issue.

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Community Manager
Community Manager

Re: Empty Voice Mail Box Indicating a Message

Welcome back MtZionChurch. Our  Regional Support Center informed us that they have refreshed the "message waiting indicator" for your voicemail box.  Please let us know if this resolved your issue.

 

Thank You

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sarovette
Visitor

Re: Empty Voice Mail Box Indicating a Message

Same here. Stuttering tone and I don't even have voice mail set up. Can we reset mine? Thank you

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2Frustrated
New Contributor

Re: Empty Voice Mail Box Indicating a Message

Can we get our voicemail reset please?  It is indicating a message, but message box is empty. Please and thank you.

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JAH
New Member

Re: Empty Voice Mail Box Indicating a Message

Our light remains on and we get the shutter code, but no voicemail is in the box. Can you reset?

Tags (1)
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Official Employee

Re: Empty Voice Mail Box Indicating a Message

Hi JAH and welcome to the business forums.

 

Sounds like the message waiting indicator is stuck on. I can definitely help with that and reset it. Please private message me your full name, the name of the business, the full service address and the phone number associated with your account.

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