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KMhelper
New Member

Dual phone lines, no redirect to second line.

My company has an issue with its multi line function for their phones. With the previous company, when phone line 1 was in use, calls would be redirected to our second line. Our problem currently is: when line 1 is busy, a new caller is sent to voicemail. I would like to have it set up, whereas line 1 is busy, new callers are directed to the second line. How do we go about fixing this issue?

 

Regards, 

 

Andrew

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Community Manager
Community Manager

Re: Dual phone lines, no redirect to second line.

Hello KMhelper

 

The feature you're looking for is hunt group. Can you please send me a private message with what your main line is and what you want to be the second line in the roll over? 

 

Thank you 

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