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Dual phone lines, no redirect to second line.

My company has an issue with its multi line function for their phones. With the previous company, when phone line 1 was in use, calls would be redirected to our second line. Our problem currently is: when line 1 is busy, a new caller is sent to voicemail. I would like to have it set up, whereas line 1 is busy, new callers are directed to the second line. How do we go about fixing this issue?





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Community Manager
Community Manager

Re: Dual phone lines, no redirect to second line.

Hello KMhelper


The feature you're looking for is hunt group. Can you please send me a private message with what your main line is and what you want to be the second line in the roll over? 


Thank you 

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