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New Member

Dial tone like we have a voicemail

We do not have voicemail service with you. I called to ask why my phones show we have a voicemail and we get the same tone that we have a voicemail each time I go to make a call. They told me it was my phones issue. So I ready my phone manual and it told me how to turn of the wording on the phone saying we had a message but that still does not fix the dial tone.

Help!

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13 REPLIES 13
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Respected Member

Re: Dial tone like we have a voicemail

Hello TeamLaudetCamus,

 

I refreshed your message indicator, for some reason there was a ghost message stuck but should be gone now. 

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New Member

Re: Dial tone like we have a voicemail

We're experiencing the same problem.

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Respected Member

Re: Dial tone like we have a voicemail

Hello Richard

 

I have reset your voice mail notification. Please let me know if it's still showing. 

 

Thank you

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Visitor

Re: Dial tone like we have a voicemail

I'm having the same problem on a line that doesn't have the voicemail feature.  It's a fax line and the stuttering dial tone is preventing us from receiving and sending faxes.  Can someone please clear that?

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Respected Member

Re: Dial tone like we have a voicemail

Hello abs521554 and welcome to forums,

 

I apologize for the delayed response. I went over the provisioning for your lines and did not find anything that would cause this issue. I would like to send a rest to your voice equipment to refresh the device. Once that is complete you would need to rest your fax machine and ensure the stutter tone is gone. Please let me know when you would like me to send the rest.

 

Thank You

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Visitor

Re: Dial tone like we have a voicemail

I have the same problem,
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Respected Member

Re: Dial tone like we have a voicemail

Hello watanabekm and welcome to forums,

 

I am sorry to hear about the message waiting indicator not working properly. Would you please send a private message with the trouble number so I can investigate this for you?

 

Thank You

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New Member

Re: Dial tone like we have a voicemail

This is happening to us too.  We don't have Comcast voicemail but they accidentally turned it on a few weeks ago. They turned it off and said they deleted the messages but it didn't go away. They reset the system and said there were no messages. We reset our phone system. We still have it. It's been like this for 2 weeks. It's very annoying to hear it every time we pick up the phone.

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Official Employee

Re: Dial tone like we have a voicemail

I am sorry to hear that you are having an issue with the message waiting for the indicator dial tone. I would love to assist and I am very sorry for the delay in our response. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Official Employee

Re: Dial tone like we have a voicemail

I know how much impact a stutter dial tone can have to a fax line. I would love to ensure that we get this resolved and get to the bottom of this. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Official Employee

Re: Dial tone like we have a voicemail

Thanks so much for taking the time to reach out to us through our business forums today. I would love to assist with the stutter dial tone and I am so very sorry it took so long for us to get to your post. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Official Employee

Re: Dial tone like we have a voicemail

Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.

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Official Employee

Re: Dial tone like we have a voicemail

Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.

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