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mbleck
New Member

Dial tone but no calls going through our in

Pick up one of the 6 lines and get a dail tone.  Dial and get we are sorry but your call can not be compleated at this time.  No incoming or outgoing calls.  The comcast buisness portal indicates functioning phone and internet on it's checking system.  Called the comcast tech support line from my cell and get to the point I am transfered to a representative and get cut off with a constant tone ending in disconnect.  Internet concection is fine thought. 

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30 REPLIES 30
cbazuin
New Member

Re: Dial tone but no calls going through our in

having the same issue here in Bingham Farms, MI

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KidderIT
New Member

Re: Dial tone but no calls going through our in

Same exact scenario here in Peoria, IL.

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bboard
New Member

Re: Dial tone but no calls going through our in

Same issue in Romulus, MI. 

Out going calls get a "All circuits are busy" message, incoming working though. 

Phone support gets cut off while I am being transferred as well.

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3RIns
New Member

Re: Dial tone but no calls going through our in

Three Rivers MI too!

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cbazuin
New Member

Re: Dial tone but no calls going through our in

Now all my lines are a busy signal when I pick up the line here in Bingham Farms, MI

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Highlighted
JasonFerguson1
New Member

Re: Dial tone but no calls going through our in

Same here, Decatur, IL. Sporadic - we get a dialtone, but then "All circuits are busy."

 

Internet works fine.

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CTR
New Member

Re: Dial tone but no calls going through our in

Batavia IL OUT

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akstutz
New Member

Re: Dial tone but no calls going through our in

same here in Elkhart, IN

 

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Bewitch324
New Member

Re: Dial tone but no calls going through our in

We have two separate comcast customers in our building; our phones are all completely down.  We've been trying to call Comcast for over an hour and cannot reach anyone. Keep getting a busy signal at Tech support?????

 

THIS IS TERRIBLE!!!

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Dimitri
New Member

Re: Dial tone but no calls going through our in

Same issue... on hold now for 40+ min. 

I should have hit the number where it says "new customer" so I could get an answer right away instead of waiting on hold for so long. 

Maybe a call back option??

Tags (1)
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CTR
New Member

Re: Dial tone but no calls going through our in

SOMEONE FROM COMCAST RESPOND!!!!

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atozautosvc
New Member

Re: Dial tone but no calls going through our in

Down in Chicago - all circuits busy messages - 5 million calls to Comcast and only to be transferred to an "executive" and a busy signal.  Hope there's a reimbursement in this mess!

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KevinC
New Member

Re: Dial tone but no calls going through our in

Same here in Indy  WTF???

 

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Dimitri
New Member

Re: Dial tone but no calls going through our in

Thanks for the update CTR. Let us know what you find out!

This is crazy, they need to work on their customer service!

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Tacoma911DS
New Member

Re: Dial tone but no calls going through our in

Same in Tacoma Wa

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MPVFLINT
New Member

Re: Dial tone but no calls going through our in

Flint MI, same thing here, cannot dial out, when I call comcast on my cell phone, I get xferred to a tech person and then get the busy signal.

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Dimitri
New Member

Re: Dial tone but no calls going through our in

now at a hour and 5 min on hold...

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Community Manager
Community Manager

Re: Dial tone but no calls going through our in

To all our community members,

 

Thank you all for bringing this to our attention.

At this time we are experiencing a major outage event that is affecting multiple markets.

Our product engineers are engaged and actively working to address this issue.

 

Please check back for update.

 

We do apologize and thank you all for your patience in this matter

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littledipper
New Member

Re: Dial tone but no calls going through our in

This is not acceptable!

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champco21
New Member

Re: Dial tone but no calls going through our in

Same here in Fresno, ca!!! Losing lots of business!!!!

 

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nbishop_everlas
New Member

Re: Dial tone but no calls going through our in

Same problem here. No incoming or outgoing calls.......have a dial tone but nothing goes through.

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tamarade
New Member

Re: Dial tone but no calls going through our in

Kenensaw, GA  is out I should of looked further into how to reach someone when there is an outage before I switched. 

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embroideryxpert
New Member

Re: Dial tone but no calls going through our in

Same in San Jose, CA. 

 

Wow Comcast... Half the country? 

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KKC
New Member

Re: Dial tone but no calls going through our in

Just got off the phone with Comcast, after a 40 minute wait.  It's a nationwide outage.  You cannot even forward cals to cellphone because it's a system problem.  We have a dialtone, but calls are not being "routed".  It's been at lease 1 1/2 hours and could be at least 4 hours, but they don't know.  The Customer Rep offered to send me an email when the system is back up.  Hope this helps!


@mbleck wrote:

Pick up one of the 6 lines and get a dail tone.  Dial and get we are sorry but your call can not be compleated at this time.  No incoming or outgoing calls.  The comcast buisness portal indicates functioning phone and internet on it's checking system.  Called the comcast tech support line from my cell and get to the point I am transfered to a representative and get cut off with a constant tone ending in disconnect.  Internet concection is fine thought. 


 

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CollegeCarsChic
New Member

Re: Dial tone but no calls going through our in

This is Bull Sh*t we rely on customers phone calls and they cannot get through to us and we cannot get through to them.  I should have never switched from AT&T, never had a problem like this with them.  I will be demanding a full refund for the month of May. Also cannot get a hold of tech support for last 5 hours.

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2Frustrated
New Contributor

Re: Dial tone but no calls going through our in

Nice of you to apologize, but how about a real solution?  Lots of businesses are down, including ours.  Would like answers and a real time frame for fix.

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cbazuin
New Member

Re: Dial tone but no calls going through our in

anytime frame for the fix in Bingham Farms?

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Community Manager
Community Manager

Re: Dial tone but no calls going through our in

To all our community members,

 

We once again apologize for the service disruption this outage may have caused for you and your business.

Our network engineers immediately escalated the situation internally, and resolution involved a cross-disciplined approach to isolating the network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you all for your patience in this matter.

 

 

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firedog354
New Member

Phone Service

I have a dial-tone, but can't call out.  When calls come in, there is nobody there.

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firedog354
New Member

Re: Dial tone but no calls going through our in

And I pay how much for this pitiful service?

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