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Customer Service at Comcast = not responding to requests!

Small business - moving from Windstream to Comcast with 6+ phone lines....

 

It took OVER 4 months to port the numbers to Comcast.  Everyone at Comcast blamed the people at Windstream.  Everyone at Windstream blamed the people at Comcast.  We decided to request the port logs for the 6 failed attempts.  Below are the emails sent to the "appropriate" individual in the porting department...

 

September 1 - request sent

Thanks for getting all of our numbers ported from Windstream.

Today I requested from Windstream a log of all the porting attempts with an explanation of the failures since we started this long project.  They unfortunately will not provide this to me and said our new provider, Comcast, must do this.

I need one of you to please send a written request, via email, to the Windstream porting team and request this information.  Their email is:

Wci.scsc.lspac@windstream.desk-mail.com

Please copy me on the email you send them. 

Please forward to me the report they send you. 

Please forward this email to your supervisor.

 

 

September 2 - reply from Temitope Adebayo

Can I pls have your account number for more research?

 

Thanks

 

 

September 2 - my reply

I replied with company name, address, city, state, zip code, main telephone number and account number.

 

September 12 - no reply received, sent another message to Temitope 

 

Were you able to get the requested information?

 

Thanks.

 

 

September 20 - still no reply received, sent another message to Temitope 

3rd request….

 

Were you able to get the porting log information from Windstream?

 

Thanks.

 

 

September 27 - and yet still no reply received, sent a 4th message to Temitope 

4th request….

 

Were you able to get the porting log information from Windstream?

 

Thanks.

 

While their actual phone and internet service has not been an issue, their customer service is terrible.  The local Comcast business rep sold us the service and then vanished....forever.....seriously.  The internet install was fine.  The phone porting was one of the poorest run operations I have seen.  Still to this day I have not received a valid explanation for all of the porting failures.  It is quite possible that this Temitope is somewhere with the former local business rep.

 

 

 

 

 

 

 
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Community Manager
Community Manager

Re: Customer Service at Comcast = not responding to requests!

I'm sorry to hear hear about the complication you received with trying to port over your numbers. Have your numbers finally been ported over or are they still at Windstream? 

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Re: Customer Service at Comcast = not responding to requests!

We are experiencing a similar issue.  We have requested out Co. number to be ported to Charter.  We have spoken with Comcast Business for the past week.  They are unable to find our number, one day, then the next day they can find it but can't submit our request.  Then the other day they assigned 2 new numbers to our account.  These numbers do not route to our phones, they error out with a wireless telco message.  We still use our businesss number and forward it to our new office.  This proves the number is being routed into Comcast's network and forwarding out from there.  On the first day of this request we lost inbound direct calls.  We were able to callbound just fine.  This sounds like their voice team took our phone number out of their inbound gw/switch but left the outbound dialpeer.  We are pissed and they are still billing us, for now.

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Respected Member

Re: Customer Service at Comcast = not responding to requests!

Hello TouchedByAnAngel and welcome to forums,

 

At times communications from carriers (both the winning carrier or where the number is porting to, and the loosing carrier or where the number is porting from) can be difficult if not impossible due to FCC regulations. When porting a number from Comcast it is important that you provide your new carrier with the correct account number, the active numbers being ported, and the zip code listed on the account. For any additional assistance with these issues feel free to send a private message to myself or any of the other forum admins and we will be happy to assist.

 

Please check your private messages for more information.

 

Thank you.

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New Member

Re: Customer Service at Comcast = not responding to requests!

We are experiencing problems with port a residential business number to the new Business Comcast!  It is totally ridiculous that you cannot port over an existing phone number on residential to your Business account.  Why should this take an act of congress to port a number you already own?

 

We have been working on this for over a month.  I get a different answer everytime I call.  One person says since we are an existing customer 7-10 business days.  The next Comcast person said 3-5 and yet the next said 10-15!

 

No one in the company knows how to port an existing number over.  Changing service to one that has better customer service because Comcast is non-existent.  It is also sad when you try to select a user name and ones like, ridiculous, unhappy, unbelievable are all taken.  That speaks volumes of how Comcast Business is run with many unhappy customers.

 

I apologize for taking over your post, but others reading this should think twice before signing up with comcast.

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Respected Member

Re: Customer Service at Comcast = not responding to requests!

I apologize for the delayed response. Typically transferring a number from a residential account to a business account is a two part process.

 

First you will have to begin new business service determining what all services you will have with the business account. You will have to ensure that you are at least starting voice service. 

 

Second you have to place the order to have the number from your residential account transferred to replace the business number. Once that is complete you can make any other adjustments you like on the residential account. if you would like more details or assistance, please send me a private message.

 

Thank You

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