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Comcast business issue with landline

MN6852
Visitor

Comcast business issue with landline

Hi,

This has been a month since issue with landline associated with comcast business account , the phone line that our customers know. Started on August this year when wifi service was on and off. Since we are always on time with payment of the bill, we expect a good and continued service, its the center of the city so there's no excuse for a good service.

A competitor offered a good option and thought that terminate contract would be an idea since we work mainly with internet for our blog and phoneline for taking customers calls. Because of a termination fee we never confirmed termination with Comcast and started a long round of calls where Comcast has not been able to port our phone number back from competitor, since it never was confirmed cancelled from us to Comcast, the competitor shouldn't have been able to take it. This has been a huge error from two huge communications companies that has my number. Now Comcast say that we should tell competitor to release but they would release only by signing with them. We are a business and we have contract with Comcast, but since we cannot be under two simultaneous contracts. 

 

Everytime Comcast sends technicians then Comcast calls them to say they can't do a reconnection and they go without even checking up the equipment (not telling the loss in sales of thousands)

 

Please HELP, everytime I call comcast Customer Service they say something different.

Every day I'm getting a new contract from sales dept for no reason, since we have a contract. If they are sending new contracts is because the one signed is no longer active. 

No supervisor has been able to help, please contact us ASAP any of the managers, we think the customer service doesn't or don't want to solve the issue. We beleive in written communication from now on.

Official Employee

Re: Comcast business issue with landline

Thank you so much for reaching out and for the detailed information about the porting issue. I'd like to dig into this; if you click on my handle (Comcast_Gina), you can send me a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, so I can locate the account. 

GSBN4380
New Member

Re: Comcast business issue with landline

This is similar to our situation, how was it resolved? 

Official Employee

Re: Comcast business issue with landline

Sorry to learn that you are having an issue with your Comcast Digital Voice service. This is not the experience or support we wish our customers to have and I apologize that it has happened. I would like to see what I can do to resolve this for you. Please send a private message with your account information so I may review this further for you. 

GSBN4380
New Member

Re: Comcast business issue with landline

Hello, our account number is 8535100190329537 and we were going to switch to Summit fiber optic.  Unknown to us, they called up Comcast, pulled all 5 of our lines but were not ready to hook our service up yet.  We discovered we had no business phones and called Comcast and they told us what Summit had done.  We then talked with Keith Dotter in sales and he told us we could do a "winback" which is when he gets us our old numbers back and flips a switch.  So we signed a one year contract to have exactly what we had before, at a discounted rate, and submitted it.  Then it radio silence, all the sudden Keith would not answer any emails or calls.  We called his supervisor, Kevin Shriver and same thing.  No one will talk to us.  We have officially cancelled all accounts with summit, told them we are not going with them and that we resigned back to comcast.  We have no idea wha'ts going on 

Official Employee

Re: Comcast business issue with landline

Sorry to learn that I am happy to do what I can to assist you with this. We will need to confirm some additional information to proceed. When you click on my name you should be presented with the option to send me a private message. That will allow us to exchange account information safely and securely.