Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Visitor

Cannot receive or make callse

Greetings,

 

I am not able to make or receive telephone calls from the landline associated with my business account. Please reach out to me at the email I have on file. I believe I have also provided a cell phone number in my profile. I'm thinking something can be done remotely to reset the phone line to resolve the problem.

 

When we pick up the phone, we get a dial tone. However, after entering a number, it goes straight to a busy signal. Calls into the line say "call cannot be completed as dialed." Please advise.

 

<Removed personal information per forum guidelines>

0 Kudos
Reply
2 REPLIES 2
Highlighted
Official Employee

Re: Cannot receive or make callse

Hi josh0324 and welcome to the business forums.

 

I appreciate you letting us know that you're having issues with your phone services. I'll be glad to assist. As we are contacted through this forums platform, we would like to keep the conversation here or via private message for documentation of this interaction.

 

I would like to review your connection and your area for any issues. To do that, may I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

0 Kudos
Reply
Highlighted
Visitor

Re: Cannot receive or make callse

Phil,

 

Thank you for the prompt response! I have private messaged you with the information, and we can continue there.

 

Josh

0 Kudos
Reply