Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
Visitor

Cannot make outgoing call using Be Anywhere Feature

I am no longer able to make an outgoing call from my cell phone using the Be Anywhere feature. It used to work, but seems to have stopped in the last couple of weeks.

 

When I enter a number to dial, it tries to connect and I get a message that I will not recognize the number I am about to see but the call will go through. However, the call does not go through. My carrier (Verizon) gives an error message that the number cannot be connected. I have tried calling that same number from my Comcast landline and get the same message from Comcast - cannot connect.

 

Is there some sort of outage or some other issue going on.

 

Thanks for any help on getting this working.

 

Steve

 

0 Kudos
Reply
8 REPLIES 8
Highlighted
Community Manager
Community Manager

Re: Cannot make outgoing call using Be Anywhere Feature

Hi there, thanks so much for taking the time to reach out to us in regard to your be anywhere feature concerns. We are more than happy to help get this resolved for you. Can you please send over a private message with your name, the full address, and phone/account number? 

0 Kudos
Reply
Highlighted
Visitor

Re: Cannot make outgoing call using Be Anywhere Feature

I'm new to this forum. How do I send a private message to you? 

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: Cannot make outgoing call using Be Anywhere Feature

Before you send the private message, you did follow this link https://business.comcast.com/help-and-support/voice/manage-be-anywhere-settings-for-business-voiceed... to make sure all the settings were correct from your end? 

0 Kudos
Reply
Highlighted
Visitor

Re: Cannot make outgoing call using Be Anywhere Feature

Yes, I have done all of those things. As I said, this worked fine until about a week or so ago. Then something changed and it stopped working. 

0 Kudos
Reply
Highlighted
Official Employee

Re: Cannot make outgoing call using Be Anywhere Feature

Good evening, and thanks for taking the time to reach out to us tonight. I'd be glad to look into yourservice issue for you. Can you please send me a PM with your full name, and address including city, state, zip code exactly how it reflects on your bill? –Rob K.

0 Kudos
Reply
Highlighted
Community Manager
Community Manager

Re: Cannot make outgoing call using Be Anywhere Feature

Hi Steve! Thank you so much for your patience. I see that you were previously working with my colleague via private message. My name is Gabriel and I am with the corporate Digital Care team and I would like to help with the Be Anywhere feature from here. Would you mind sending this handle a private message with the affected TN so we can further assist? -Gabriel

0 Kudos
Reply
Highlighted
Visitor

Re: Cannot make outgoing call using Be Anywhere Feature

I too am also not able to place outbound calls from my cell using Be Anywhere app feature. The call initiates. The "number you won't recognize" appears, then it won't connect. If I need to PM you, could you also explain how to do that? Thanks



 

Tags (1)
0 Kudos
Reply
Highlighted
Official Employee

Re: Cannot make outgoing call using Be Anywhere Feature

Thanks for taking the time to reach out to us through the business forums. I know how important the phone service is to your business and I would love to get to the bottom of this with you. Can you please send a private message by clicking on my handle and messaging directly with your first and last name, full service address and account number or phone number? 

0 Kudos
Reply