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Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
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Visitor

Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

Hello, I made a post back in early July to which I never received a response and it appears to have gone into a black hole. I have a call into customer support to which I also have not received a resolution (from WEEKS ago). I cannot make outgoing calls from within the app. I am not in the office due to Covid so I cannot properly manage my business calls due to the poor functions in the Comcast voice app. For some reason Xfinity has a great voice app but Comcast business' is terrible. Why? 1)  I am unable to make any outgoing calls within the app therefore I have to make business calls separately by writing down the number and then make a call from my cell phone by blocking the number - extremely ineeficient and inconvenient and very unprofessional 2) When I attempt to make outgoing calls, it still calls the person later with me not on the phone and hangs up on them! This IS A BUSINESS and COMCAST is killing it with their low class, cheap app. 3) Why can't the Comcast business phone app allow us to tell when a business call is coming in PRIOR to having to answer all incoming phone calls? This is ridiculous and I don't see why on earth anyone would develop or keep an app this way unless they just don't give two about their customers. I've seen so many comments on this online and, additionally, customer service people at Comcast have told me that it's been an issue for a long time and not to expect Comcast to do anything about it because they don't want to change it- regardless of how many unhappy customers they have 4) I made this post weeks ago and it has gone unresponded to and when I search for it it says I have 2 comments but only shows me one. So where has it gone and why haven't I had a response?  HELP! Customer service won't get back to me on this issue in any way shape or form. They responded immediately after my first call about it via email (wihtout so much as a phone call) and responded incorrectly as they misunderstood the issue!

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Official Employee

Re: Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

I am very sorry we have not resolved this issue making calls in the app. I know this is incredibly dissatisfying. I will do my part to get this issue resolved. Please send a private message so I can take the right actions to assist. Are you able to include your name, service address, and account number? (or phone number) This will help us start working on this app issue.

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Visitor

Re: Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

Can do. How do I send you a pm? I went to your profile but don't see how to send you a message. Thanks

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Official Employee

Re: Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

I am sorry for the delayed response and to send us a private message, you can follow these steps: 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click New Message.
  4. Enter the recipient's name in the Send to
  5. Enter the subject for the message in the Message Subject
  6. Type the reply in the Message Body
  7. Click Send Message.
  8. You can look for the messages you've sent in the Sent tab.

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Visitor

Re: Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

I see no message count or icon. This is very frustrating. You guys have my email account on file, why don't you email me instead of requiring me to jump through more hoops. I've already spent countless hours contacting Comcast...this is a complete waste of my time amd meantime I still have the issue.

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Official Employee

Re: Can't make outgoing calls, Outgoing calls hang up on customer, No response to first post

I am so very sorry to hear that you are having so many issues with the phone services and that this has been ongoing for so long. We are in a Corporate Social Media department, and since you reached out to us over this platform, for a few reasons, including documentation purposes, we do reach out in the same method in which we are contacted. If you would like to speak with a phone representative, you can call us 24/7 over the phone number 1-800-391-3000, however, if you would allow me, I would be truly honored to assist you in getting all of your questions and concerns resolved here. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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