Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
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New Member

Can't call out from app

Hi! I can't make calls out from my app anymore. It stopped working about two weeks ago. There are two of us who use the app on our phones, and the other person's app works fine. I can see and hear the voicemails and answer calls, but can't call out. It starts to ring and then just hangs up. I have deleted and reinstalled the app multiple times, deleted and re-entered my phone number under users, and done everything I can think of. Can you please help? I work from home 3 days a week and this has been a huge problem.

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Official Employee

Re: Can't call out from app

Hi kristi and welcome to the business support forums.

 

I can certainly assist with the app. Please private message me the business name, the account number, the phone number and the full address. 

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Visitor

Re: Can't call out from app

I'm having the same issue.  It hasn't worked for me since we got the service installed.

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