Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
dlginc
Occasional Visitor

Can't Log In To Business Digital Voice Webpage

Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in with my usernam/email, and it won't recognize it.

 

I am using a Mac running 10.6.8 and Safari 5.1.10, as well as the latest Firefox and Chrome. I have also tried it on our PC which is older and running XP. 

 

Any ideas?

0 Kudos
51 REPLIES 51
Trusted Forum Contributor

Re: Can't Log In To Business Digital Voice Webpage

 

Hello dlginc and welcome,

 

Your are able to log into your DVC using either your Voice Mail pin or your CPNI Pin. If you continue to have login issues, contact 8003913000 option 1 and a technical agent will assist you.

 

Hope this helps you out.

 

0 Kudos
dlginc
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

Unfortunately none of those work. I was hoping to avoid a three hour long phone call to resolve it. 

mda2185
Visitor

Re: Can't Log In To Business Digital Voice Webpage

you can't "cut and paste" a resolution to all problems.  "8003913000 option 1" sends you to residential service.

for me, I can log in using my phone number and voicemail pin.  I'm pretty sure you can set your voicemail pin by dialing *50 from the line that you are logging in "as".  if you always access your voicemail directly from the line, you would never use your pin.  even if you do, you could try resetting it to see if that makes it work.  if the code is not *50, it's *-something.  you should be able to get that from a support rep without spending 3 hours.

 

good luck.

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

We're having the same problem. Have already spent time with Level 1 support - they reset our business voicemail (lost all messages) (we had to re-record greeting etc.) and still not working. Very frustrating. We can access by main business phone only but not via email message thast we receive. Get caught in the same do-loop of the message welcoming us to the new voice mail system but not accepting our PIN. So far, not good for our business - please advise....

0 Kudos
dlginc
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

KMK, yep... that is our exact same problem. I can't image this is an isolated incident!!

 

0 Kudos
dlginc
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

This is crazy. I still can't log in. I've been on the phone with support, and no one has any answers. Logging in to the voice portal seems like it should be easy, I don't know why I'm stuck in this never-ending log in loop. Might be time to look at AT&T.

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello dlginc sorry for the delay,

 

Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

0 Kudos
dlginc
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

Thanks! I'll send a message right away!

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Please let me know if you get any resolution - We still are unable to access our voicemail on-line...sigh

0 Kudos
BSheldon
Visitor

Re: Can't Log In To Business Digital Voice Webpage

I see that they changed the DVC webpage since Friday. On Friday my issue was the opposite of yours because it offered the option of signing in with Phone OR Account Number and one of the PIN Numbers, and for me the phone worked but account did not. One issue that does still exist is that below the option to enter your phone number and one of your PINs is a link to sign in by Username and Password. This for me tells me that the informaiton I submitted is wrong despite it being the same Business ID and Password that I used to log into the Business Portal. I do have another Username and Password for the XFinity Page, but when I use that info it just lands me on a dead blank page.

 

Someone at Comcast needs to get their stuff together.

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Agreed! We pay over $60 a month for "Business Class" Phone Service and still unable to access messages by email, internet or mobile phone - it only works if you access by the main phone (landline) - incredibly frustrating - and when I get help from a live person, all they do is delete our account and "re-do" it. We lose all our phone calls and have to re-set message,....and it STILL DOES NOT WORK. .....arrrrrgh!

 

What Comcast Business Class needs to "get" better is that we don't have time for all this - we're trying to run a business!

 

At this point, cannot recommend CBC....

DizGuy
Visitor

Re: Can't Log In To Business Digital Voice Webpage

Same here as of 12-16-14.  We do receive emails that we have voicemails.  We are able to get them by dialing in, but neither the web interface nor the iPhone app show any voicemails.  I called business support yesterday, and the person I spoke with was clueless.

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello kmk sorry for the delay,

 

If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.

 

Thank you

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello BSheldon sorry for the delay,

 

If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.

 

Thank you

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello DizGuy,

 

If you are still receiving issues trying to login to the voice portal then please send me a private message with your account number so we can research your issue.

 

Thank you

0 Kudos
dlginc
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

Comcast_Jacob made an adjustment to my account, and now I can log in just fine! Whatever he did was perfect. I'd suggest sending him a message to see if he can do the same for you! 

Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Thank you for the follow up I'm glad to hear it is working for you. Please let us know if any issues come up.

 

 

0 Kudos
DizGuy
Visitor

Re: Can't Log In To Business Digital Voice Webpage

Comcast_Jacob,

 

Our account number is : Oops, see private message

 

Below is the message we are getting: 

 

Voicmail Screen Message.doc

0 Kudos
DrFresh
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

Hi Jacob, my account is doing the same as above, I can log in but. it says there are no phone numbers assigned. I cant forward, text, or check vms on my business acct.  It looks like you have found a solution for several here.  [removed for security].  Thanks, Dave

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

DizGuy,

 

I have received you private message and we are researching your issue.

 

Thank you for your patience.

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello DrFresh welcome to the forum,

 

I have received you private message and we are researching your issue.

 

Thank you

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

I private messaged you yesterday, Jacob - did you receive?

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

I did and I just replied, please let me know if you issue is now resolved. Thank you

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

WORKING! I was able to accesss the portal on-line - will let you know how the next email works (and my phone).

 

Where has Comcast been hiding you the last 6 months, Jacob!?

 

Thank you.... 

0 Kudos
martinscreen
New Member

Re: Can't Log In To Business Digital Voice Webpage

hi Jacob -- I am having same problem logging into the https://businessvoice.comcast.net/

 

can you help us out?

 

thank you

-m

Tags (1)
0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Well - we've made SOME progress, however the notification email link still doesn't work - get the messsage "no TN found on account"

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Kmk,

 

Thank you for the update I'm glad to hear that you are able to login now. Go ahead and send me a private message with what email you want to be used for the email notifications and I will see if any issues come up on my end.

 

 

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello martinscreen Welcome to the forum,

 

Sorry to hear you are having the same issue, feel free to send me a private message with your account number and we'll be happy to look into it.

 

Thank you

0 Kudos
BruceR
Visitor

Re: Can't Log In To Business Digital Voice Webpage

having same issues!

 

get blank page...after logging in...

0 Kudos
rkfish49
New Member

Re: Can't Log In To Business Digital Voice Webpage

Can't get voicemail from my desktop computer , put in a new modem in November ,can this be the issue??

Rick

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Having trouble sending you screen prints, Jacob...

 

If I can send you an attachment (saved email message), I have a pic of each step (4) in the process so you can clearly see what's happening when I get an email notification 

 

Let me know - thanks

0 Kudos
dekstr
Occasional Visitor

Re: Can't Log In To Business Digital Voice Webpage

Sigh, now I'm also having this problem, after it working for a while. I'll try sending a PM

0 Kudos
Bistro_San_Martin
Visitor

Re: Can't Log In To Business Digital Voice Webpage

Same problem here... Sent PM to Comcast_Jacob with requested info...

More info - Account Details page for our account indicates "0 total phone numbers".

Open Service Request requires Tier 2 support which is N/A until Monday morning.

Our voicemail is currently full & we are unable to manage business calls via any web portal. Critical!

 

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello BruceR,

 

I have received your private message, please check your inbox for futher details. 

 

Thank you

0 Kudos
Highlighted
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello rkfish49 welcome to the forum,

 

Your modem should not be affecting the voice portal, but if you send me a private message with your account number we would be happy to investigate your issue.

 

Thank you

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

kmk, 

 

Thank you for the private message, please check your inbox for further instructions. 

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

kmk, 

 

Thank you for the private message, please check your inbox for further instructions. 

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

dekstr,

 

Thank you for the private message, please check your inbox for further information.

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Hello Bistro

 

I have received your private message and we are investigating your issue. If you need to check your voicemail remotely you can also always call your number and when the voicemail picks up press #. This will then ask you for your voicemail password, and once the password is entered you can listen to your voice messages. 

 

Thank you for your patience and please let me know if you have any questions. 

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Thanks, Jacob - I just sent you an email directly w screenshots to help clarify problem ....Thanks!

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

I received your screen shots thank you. Please check your message inbox for further details.

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

I received your screen shots thank you. Please check your message inbox for further details.

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Hi Jacob  - so then the email prompt for Business Class Customers has the wrong link, correct?

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Kmk,

The link it is sending you is to www.comcast.net. which is primarily used for residential service but you can also login as a business customer, however the only caveat is that to log in via that link you must use a Comcast.net email.

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

I don't see how, Jacob - the link takes me to that error message I sent you that says "Sorry, but there's something wrong with your account"...

 

Regardless, Comcast Business Class Customers should have a link that takes them directly to the Business Class Login - logical/not difficult - and in fact, we had it before Comcast did an "upgrade"  late in the summer  - something is broken and needs to be fixed.

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Jacob - you've gone silent on us all - just received another error email message:

 

Sorry, but there’s something wrong with your account. Please contact Customer Care and tell them about the following error: No TN Found on account.

 

Reminding us all daily why we are SO FRUSTRATED with Comcast Business Class. Just becasue we stop posting (because we're B.U.S.Y. running a business) does not mean the problem is solved...

 

Can you please escalate to another tier of support to get this fixed once and for all?

0 Kudos
Community Manager
Community Manager

Re: Can't Log In To Business Digital Voice Webpage

Sorry for the delay, I have escalated the link issue to our product development team. Currently the best place to check you voice messages is via the business voice portal https://businessvoice.comcast.net/ . If you are having issues logging into the online voice portal please let us know.

 

Thank you and sorry for any inconvenience at this time

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

Any updates from ANYONE? 

 

Comcast Business Customers continue to receive notification emails that direct us to the wrong place to access our voice mail messages - unacceptable

0 Kudos
kmk
New Contributor

Re: Can't Log In To Business Digital Voice Webpage

This issue still has NOT BEEN SOLVED - was supposed to be escalated.

 

The notification email re: a new voice mail message sent to Comcast Business Customers takes us to the wrong site and we get an error message. 

 

The link in this email message used to take us directly to the voicemail site - why does it no longer work and why is no one responding? 

 

We are paying over $60 a month for "business level" service - it is unacceptable to charge for a partial service...

 

Please re-escalate - it cannot be that hard to fix - it was part of the original service when we signed on.

0 Kudos