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Visitor

Calls forwarding to "Not Reachable" number occasionally during the day

We are expereincing messages left on our "Not Reachable" forward number (a third-party VM service) during the business day when plenty of lines are open.  This is as you might imagine annoying and troublesome.  If I turn off the forward, we get calls from customers saying they called in and "it just rang and rang".  Power-cycled the equipment last night and we are still experiencing this.

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Official Employee

Re: Calls forwarding to "Not Reachable" number occasionally during the day

 

Hi bermurray and welcome to the support forums.

 

I can certainly assist with this call forwarding feature. Please private message me your account number and the name of your business.

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Visitor

Re: Calls forwarding to "Not Reachable" number occasionally during the day

Forgive me but I do not see how to PM you.

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Official Employee

Re: Calls forwarding to "Not Reachable" number occasionally during the day

Just sent you a private message to you instead.

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