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Michael326
Visitor

Caller ID incorrect despite numerous calls

Hi, our caller ID has been showing up on client's phones incorrectly as numbers of an old address rather than our company name.  Numerous calls by ourstaff to Comcast have been fruitless for over a year.  Can someone help? 

 

Thank you,

Michael

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4 REPLIES 4
Official Employee

Re: Caller ID incorrect despite numerous calls

Hi and thank you for reaching out about the Caller ID issue. I'd like to look into this; can you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

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Michael326
Visitor

Re: Caller ID incorrect despite numerous calls

Hi Gina, I found the correct PIN and tried to respond via PM but the system now says that I maxed out the number of PMs that I can "send for now". Can you call me at the number I gave you as my extension so that we can get this done? Thanks, Michael326
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Michael326
Visitor

Re: Caller ID incorrect despite numerous calls

Gina,

 

Per our PMs, thank you for your assistance in getting the BVE specialist involved to solve this issue.  While we will continue to test over the weekend, it looks like it worked.

 

Have a good weekend,
Michael326

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Official Employee

Re: Caller ID incorrect despite numerous calls

Hello, I just wanted to check in and make sure that the caller id is reflecting as it should now? Did everything test ok? 

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