Business Voice
Comcast Business high-quality Voice over IP service support
People in operations center talking on Landline phone. Operators in the office.
Highlighted
New Member

Caller ID displaying incorrectly

My company changed our name a few years ago and the caller ID display shows our old name still.

0 Kudos
Reply
3 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Forum Contributor

Re: Caller ID displaying incorrectly

Hello MW21239,

 

Welcome to the forum.

Sorry to hear that your caller ID display is not showing correctly, we would be more than happy to update our records.

Please send me the following information via private message.

 

1. Your Account Number

3. What the caller id name currently shows.

3. What the caller id name needs to show.

*Please keep in mind that there is a 15 digit character limit including spaces for your display name.

 

Thank you

View solution in original post

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

 

 

The current Caller ID is Heritage Candy and Gifts,

 

The New Caller ID should be Heritage Select

View solution in original post

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

The caller id is displaying Dinner, Crystal. Id like it to show Crystal Lake Diner. I went online and changed it but didnt see it fixed. Could you please help?

 

View solution in original post

0 Kudos
Reply
13 REPLIES 13
Highlighted
Forum Contributor

Re: Caller ID displaying incorrectly

Hello MW21239,

 

Welcome to the forum.

Sorry to hear that your caller ID display is not showing correctly, we would be more than happy to update our records.

Please send me the following information via private message.

 

1. Your Account Number

3. What the caller id name currently shows.

3. What the caller id name needs to show.

*Please keep in mind that there is a 15 digit character limit including spaces for your display name.

 

Thank you

View solution in original post

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

 

 

The current Caller ID is Heritage Candy and Gifts,

 

The New Caller ID should be Heritage Select

View solution in original post

0 Kudos
Reply
Highlighted
Respected Member

Re: Caller ID displaying incorrectly

Hello rlpeterson,

 

Please check your private message box for details.

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

I have same issue.  Here's our details:

 

 

 

Current caller id: GOTIT.CO

 

New caller id: DSW Mgmt

 

Thanks!

 

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

The caller id is displaying Dinner, Crystal. Id like it to show Crystal Lake Diner. I went online and changed it but didnt see it fixed. Could you please help?

 

View solution in original post

0 Kudos
Reply
Highlighted
Respected Member

Re: Caller ID displaying incorrectly

Hello CrystalLakeDiner,

 

Can you please send me a private message with your phone number?

 

Thank you 

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

8993208940113708

 

The display currently reads:  CreativePhoto

 

It should read:  Grilli's Studio

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

My Caller Id is not displaying correctly. 

Would you be able to change this?

0 Kudos
Reply
Highlighted
Respected Member

Re: Caller ID displaying incorrectly

Hello JoyCiocca and welcome to forums,

 

Would you please send a private message with your phone number and the correct Caller ID information so I can update this for you? -MPD

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

I'm having a similar issue. The outgoing caller ID for my business phone is not displaying our company name at all. People only see the number. I called customer support about a month ago and still haven't gotten this resolved.

0 Kudos
Reply
Highlighted
Respected Member

Re: Caller ID displaying incorrectly

Thank you Acuherbal and welcome to forums,

 

I apologize for the caller ID not being fixed as of yet. Would you please send a private message with the number(s) having the issues and what the caller ID should display.

 

Thank You

0 Kudos
Reply
Highlighted
New Member

Re: Caller ID displaying incorrectly

The called id on all our outgoing calls is HG, I have went to change the name of the hunt group to what we want displayed and it is not working.

0 Kudos
Reply
Highlighted
Official Employee

Re: Caller ID displaying incorrectly

Good afternoon, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums and we do appreciate your patience with us. I am sorry for our delayed response and to see that you are having issues with your caller ID displaying the correct information. I know how frustrating this can be and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

0 Kudos
Reply